AVP of Collections

First Community Credit Union operates nine full-service branch locations in Beloit, Janesville, and Monroe, Wisconsin, and Rockford, Belvidere, Freeport, and Roscoe, Illinois. With more than 30,000 members and $425 million in assets, First Community Credit Union is a Bauer Financial 5-Star Superior Safety-rated Credit Union for more than 25 consecutive years.

First Community Credit Union is seeking a strategic and results-driven AVP of Collections to lead and oversee the credit union’s collections and recovery operations. This role is responsible for developing and implementing effective collection strategies, managing delinquency and charge-offs, and ensuring regulatory compliance. The ideal candidate has strong leadership skills, in-depth knowledge of collections laws and best practices, and a commitment to maintaining positive member relationships.

The AVP will be responsible for leading, mentoring, and developing the collections team to ensure optimal performance and professional growth while monitoring and reporting on portfolio performance, trends, and key indicators (KPIs).

The incoming leader will ensure that all collection efforts comply with applicable laws, regulations, and internal policies and will oversee third-party collection agencies, legal counsel, and recovery vendors.  Exceptional collaboration skills with divisional leaders within lending, legal, and compliance to develop risk mitigation strategies with the ability to lead teams, implement strategy, and drive results.  

Three to five years of experience managing a collections division, fostering a member-focused collections approach that balances recovery goals with empathy and respect.  A bachelor’s degree in Finance, Business Administration, or a related field is required. Strong analytical, organizational, and communication skills are needed.