The AVP, Operations Support leads critical bank operations functions, including ACH and wire transfer processing, deposit operations, and operational readiness activities. Reporting to the VP, Bank Operations, this leader is responsible for ensuring accurate, timely, and compliant execution of operational processes while maintaining a strong control environment and exceptional service delivery. The role drives operational excellence through risk management, process improvement, team development, and cross-functional partnership to support the bank's strategic objectives.

What will the employee do in this role?

• Lead and develop high-performing teams responsible for ACH processing, wire processing, and deposit operations activities.
• Identify and drive process improvement by leveraging automation and emerging technologies to enhance operational efficiency, strengthen controls, and reduce risk.
• Foster a culture focused on accuracy, accountability, and operational excellence.
• Ensure compliance with applicable regulations, operating rules, bank policies, and internal controls.
• Oversee ACH, wire, and exception management processes to ensure timely and accurate execution.
• Lead year-end operational close activities, working collaboratively across business departments to ensure accurate, timely, and compliant completion of operational closing requirements.
• Monitor operational performance, key risk indicators, and service levels to support data-driven decision-making and accountability.
• Serve as the escalation point for complex operational issues, payment exceptions, and client-impacting events.
• Represent Operations during audits, examinations, and enterprise initiatives, ensuring timely responses and effective issue resolution.
• Partner with business leaders, vendors, and support functions to enhance operational capabilities and drive organizational readiness.

What roles will this employee lead? 

The employee must possess the ability to effectively supervise and motivate staff to ensure consistent delivery of high-quality standards. Additionally, they must demonstrate professionalism, maturity, and sound judgment in addressing and resolving escalated operational, personnel, or client matters in a timely and appropriate manner

What skills and qualifications does this employee need?

Education

• BA/BS in a related field or equivalent professional experience.

Work Experience

• 10+ years of banking, payments, treasury operations, or financial services experience.
• 5+ years of bank leadership experience, preferably in payment or deposit operations functions.

Certifications 

• Accredited ACH Professional (AAP) certification strongly preferred
• Relevant payments, operations, risk management, or compliance certifications preferred.

Required Knowledge, Skills, and Abilities

• Strong knowledge of ACH, wire transfer, and deposit operations processes.
• Working knowledge of NACHA Rules, Federal Reserve operating requirements, and applicable banking regulations.
• Demonstrated ability to lead operational teams, manage risk, and drive process improvement initiatives.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience managing audits, regulatory examinations, and operational controls.
• Proficiency with banking operations platforms and Microsoft Office applications.