AWS Connect Engineer –

Dallas, New York

30+ days ago

Job Description

Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration.

Responsibilities

Configure Amazon Connect (queues, routing, profiles, security roles).

Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.

Enable voice/chat/email channels and manage outbound dialer.

Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs.

Manage S3 recordings, KMS encryption, compliance, and Voice ID.

Perform testing/debugging, optimize performance, and support UAT/monitoring.

Required Skills

5+ years Amazon Connect implementation experience.

Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation.

Experience with enterprise contact center deployments and migrations.

Numbers & Facts

Location

Dallas, New York

Skills

AWS Lambdaunmatched
Acceptance Testingunmatched
Amazon Simple Storage Service (S3)unmatched
Amazon Web Services (AWS)unmatched
Application Programming Interface (API)unmatched
Call Centersunmatched
Cryptographyunmatched
Debugging Skillsunmatched
Dialer Managementunmatched
LEX (LEXical analyzer)unmatched
Maintain Complianceunmatched
Performance Tuning/Optimizationunmatched
Salesforce.comunmatched
ServiceNowunmatched
Testingunmatched
Voice Chatunmatched
Voice Response Systemsunmatched

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