Role: Engineer
Required Skills: AWS
Experience: 8 - 10 Years
Function: TECHNOLOGY
Apply By: 2026-12-11
Must Have Technical/Functional Skills
- Strong hands-on experience in Amazon Connect development and integration, including Contact Flows, Queues, Routing Profiles, Agent Workspace, Call Routing, and IVR workflows.
- Strong expertise in AWS Lambda development using Python and/or Node.js, including synchronous and asynchronous integrations, error handling, logging, and performance optimization.
- Experience in building and consuming REST APIs using Amazon API Gateway, integrating Amazon Connect with external applications, CRM platforms, and backend systems.
- Good working knowledge of AWS services such as DynamoDB, S3, CloudWatch, IAM, SNS, SES, and Secrets Manager for developing scalable and secure solutions.
- Strong understanding of serverless architecture, troubleshooting, debugging, and production support, with excellent analytical and problem-solving skills.
- Experience integrating Amazon Connect with Salesforce, ServiceNow, SAP, Microsoft Dynamics, or other third-party applications.
- Hands-on experience with Amazon Lex, Contact Lens, Amazon Q in Connect, Bedrock, and AI-powered customer engagement solutions.
- Knowledge of CI/CD pipelines, Git, CodePipeline, CodeBuild, CloudFormation, Terraform, and DevOps best practices.
- Experience with Amazon Connect migration projects, contact center modernization, and telephony integrations.
- Mentor junior team members and provide technical guidance when required
Roles & Responsibilities
- Design, develop, and deploy Amazon Connect contact center solutions, including Contact Flows, Queues, Routing Profiles, Agent Workspace configurations, and omnichannel capabilities.
- Develop and maintain integrations between Amazon Connect and AWS services such as Lambda, API Gateway, DynamoDB, S3, SNS, SES, CloudWatch, and Amazon Lex.
- Build and support serverless applications, REST APIs, and custom automation solutions using Python, Node.js, and AWS-native services.
- Collaborate with business analysts, solution architects, QA teams, and stakeholders to gather requirements and deliver scalable contact center solutions.
- Participate in Amazon Connect migration and modernization initiatives, ensuring seamless transition from legacy contact center platforms.
- Implement and maintain CI/CD pipelines, code reviews, testing practices, and deployment automation to ensure high-quality releases.
- Configure and optimize call routing, IVR workflows, chatbot integrations, customer self-service capabilities, and reporting solutions.
- Follow AWS security best practices, IAM policies, compliance standards, and operational governance requirements.
Salary Range-$130,000-$160,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assist ance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.