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Cloud Computing Jobs in Saint Louis, MO

AWS Connect Engineer

The Giant Bullseye
  • Saint Louis, Missouri
    30+ days ago

    Job Description

    Overview:
    We’re looking for AWS Connect Engineers with 5+ years of experience to develop and support cloud-based contact center solutions using Amazon Connect and AWS services. Healthcare industry experience is preferred.

    Key Responsibilities:
    • Configure Amazon Connect—queues, routing, users, and access controls.
    • Build and optimize IVR/contact flows using AWS Lambda.
    • Support CCP integrations and custom extensions.
    • Implement and manage Contact Lens for insights and QA.
    • Integrate Connect with AWS services (S3, DynamoDB, API Gateway).
    • Troubleshoot production issues and ensure system stability.
    • Maintain documentation and work closely with cross-functional teams.

    Required Skills:
    • 5+ years of experience with Amazon Connect or contact center engineering.
    • Hands-on expertise with IVR flows, Lambda integrations, routing, and telephony basics.
    • Strong understanding of Contact Lens and CCP customization.
    • Experience with AWS services: S3, DynamoDB, CloudWatch, IAM.
    • Strong problem-solving and communication skills.

    Preferred:
    • Healthcare domain experience.
    • AWS certification.
    • CRM/CTI integration experience (Salesforce, ServiceNow).

     

    Numbers & Facts

    LocationSaint Louis, Missouri

    Skills

    • AWS Lambdaunmatched
    • Access Controlunmatched
    • Amazon Simple Storage Service (S3)unmatched
    • Amazon Web Services (AWS)unmatched
    • CRM Integrationunmatched
    • Call Centersunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Computer Telephony Integration (CTI)unmatched
    • Contact Managementunmatched
    • Cross-Functionalunmatched
    • Documentationunmatched
    • Healthcareunmatched
    • Identify Issuesunmatched
    • Problem Solving Skillsunmatched
    • Quality Assuranceunmatched
    • Salesforce.comunmatched
    • ServiceNowunmatched
    • Telephonyunmatched
    • Voice Response Systemsunmatched

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