Top Skills Required :
• AWS Cloud Operations (EC2, EBS, RDS, S3, VPC, Route 53, SSM, IAM)
• Cloud Monitoring & Observability (CloudWatch, Dynatrace, Incident Management)
• Production Support & Infrastructure Troubleshooting
Job Description/ Responsibilities :
AWS Cloud Operations / Infrastructure Support Engineer to monitor, operate, and support AWS cloud infrastructure services across production and non-production environments. The role is responsible for daily health checks, CloudWatch and Dynatrace monitoring, incident investigation, EC2/RDS backup validation, EBS snapshot and disk management, VPC and EC2 log operations, DNS/firewall coordination, deployment runbook execution, documentation, and TriZetto Facets suite installation support.
Key Responsibilities
• Perform daily AWS cloud infrastructure health checks, including disk space validation, SSM agent status, EC2/RDS availability, and operational readiness checks.
• Configure, manage, and enhance cloud infrastructure monitoring using AWS CloudWatch and Dynatrace, including dashboards, metrics, alarms, and notification workflows.
• Investigate monitoring alerts from CloudWatch, Dynatrace, and related tools for outages, performance degradation, system issues, and infrastructure anomalies.
• Configure CloudWatch monitoring and alert notifications to automatically notify the on-call team for critical events and production-impacting incidents.
• Manage production EBS snapshot activities, EBS disk sizing requests, backup validation for EC2 and RDS instances, and associated operational reporting.
• Manage VPC Flow Logs, EC2 logs, log bucket access, S3 bucket access policies, and AWS account access within the LZ2 landing zone environment.
• Troubleshoot cloud infrastructure service outages, EC2/container restarts, network issues, DNS private hosted zones, firewall change requests, and access-related issues.
• Support AWS account creation, AMI and S3 object sharing across AWS accounts, EC2 instance restarts, container restarts, SSL certificate requests, and infrastructure resizing guided by FME.
• Support application deployments by executing approved deployment runbooks, work instructions, validation steps, and weekend service downtime communications.
• Monitor Subversion code repositories, maintain infrastructure documentation, and support TriZetto Facets suite installation activities.
Required Technical Skills
• Hands-on AWS operations experience across EC2, EBS, RDS, S3, VPC, Route 53 Private Hosted Zones, CloudWatch, SSM, AMIs, IAM/access, and AWS account operations.
• Strong monitoring and observability experience using AWS CloudWatch and Dynatrace, including alert investigation, dashboard creation, one-agent installation, and alert routing.
• Experience with production support, incident triage, outage investigation, infrastructure troubleshooting, log analysis, backup validation, and operational reporting.
• Working knowledge of VPC Flow Logs, EC2 logs, S3/log bucket access, access policies, DNS, firewall change coordination, SSL certificate requests, and cross-account sharing.
• Ability to follow approved runbooks and work instructions for application deployment support, infrastructure resizing, instance/container restarts, and weekend communication support.
• Familiarity with Subversion repositories, infrastructure documentation practices, and healthcare/payer application platforms such as TriZetto Facets is preferred.
Qualifications
• 5+ years of IT infrastructure, cloud operations, production support, or systems engineering experience; 3+ years of hands-on AWS operations experience preferred.
• Experience supporting production AWS workloads, monitoring tools, incident response processes, backup validation, and operational runbooks in enterprise environments.
• Strong communication, documentation, ownership, troubleshooting, collaboration, and weekend/on-call support readiness.
• Preferred certifications: AWS SysOps Administrator – Associate, AWS Solutions Architect – Associate, AWS Cloud Practitioner, Dynatrace Associate/Professional, ITIL Foundation.