Azure Cloud Operations Support Engineer L2/L3

Des Moines, IA

Instant Apply

7 days ago

Job Description

Job Description: Azure Cloud Operations Support Engineer – L2/L3
Role: Azure Cloud Operations Support Engineer – L2/L3
Location – Des Moines, IA / Hybrid/ Remote
Support Model: 24x7 Cloud Operations / Production Support
Level: L2/L3
Role Summary
We are seeking an experienced Azure Cloud Operations Support Engineer responsible for L2/L3 operational support, administration, troubleshooting, monitoring, and optimization of enterprise Microsoft Azure environments.
The engineer will provide hands-on support for Azure infrastructure and platform services, resolve complex incidents and service requests, perform root cause analysis, implement changes, automate repetitive operational activities, and ensure cloud environments remain secure, stable, available, and compliant.
The role requires strong technical troubleshooting capabilities along with disciplined ITSM processes, documentation, ticket ownership, and collaboration with application, network, security, database, and architecture teams.
Key Responsibilities
Azure Infrastructure Operations

Provide L2/L3 operational support for Microsoft Azure environments.
Administer and troubleshoot Azure Virtual Machines, VM Scale Sets, Managed Disks, Storage Accounts, snapshots, and related infrastructure.
Support Azure Virtual Networks, subnets, NSGs, route tables, Private Endpoints, Load Balancers, Application Gateway, VPN Gateway, and ExpressRoute-related connectivity.
Support resource provisioning, configuration, modifications, decommissioning, and lifecycle activities.
Troubleshoot VM availability, performance, storage, network connectivity, DNS, authentication, and access issues.
Support Windows and Linux workloads hosted in Azure.

Monitoring & Incident Management

Monitor Azure infrastructure using Azure Monitor, Log Analytics, Application Insights, Service Health, and Network Watcher.
Investigate alerts and production incidents and perform technical troubleshooting through resolution.
Manage incidents, service requests, problems, and changes in accordance with established ITIL/ITSM processes.
Take end-to-end ownership of assigned incidents and ensure timely updates, escalation, and resolution.
Perform root cause analysis for major or recurring incidents and identify preventive actions.
Develop and maintain troubleshooting guides, operational procedures, and knowledge articles.

Identity & Security

Support Microsoft Entra ID integration and Azure RBAC.
Troubleshoot access, permissions, managed identities, service principals, and authentication-related issues.
Support Key Vault and secrets/certificate management from an infrastructure operations perspective.
Review infrastructure security configurations and remediate identified operational vulnerabilities in coordination with security teams.
Support implementation of least-privilege access and cloud governance standards.

Backup, Recovery & Business Continuity

Support Azure Backup operations and troubleshoot backup failures.
Monitor backup jobs and recovery readiness.
Perform restore activities as required.
Support disaster recovery configurations using Azure Site Recovery, where applicable.
Participate in DR exercises and recovery validation activities.

Automation & Infrastructure as Code

Automate repetitive operational tasks using PowerShell, Azure CLI, and Azure Automation.
Support Infrastructure as Code deployments using Terraform, Bicep, or ARM templates.
Identify manual operational activities suitable for automation.
Support standardized provisioning and configuration practices.

Performance & Cost Optimization

Analyze Azure resource utilization and identify performance bottlenecks.
Recommend VM right-sizing and infrastructure optimization opportunities.
Identify idle, underutilized, or unnecessary resources in coordination with application and service owners.
Support Azure tagging, resource organization, and governance practices.

Operational Governance

Participate in incident, problem, change, and major-incident management processes.
Maintain accurate ticket updates, troubleshooting notes, resolution information, and technical documentation.
Participate in operational reviews and service improvement initiatives.
Work closely with application, database, security, network, architecture, and service management teams.
Participate in on-call support and critical incident bridges as required.

L2 Expectations
The L2 engineer should be capable of:

Handling standard Azure incidents and service requests independently.
Performing VM, storage, network, backup, access, and monitoring troubleshooting.
Analyzing Azure Monitor and Log Analytics information.
Executing approved operational changes and standard maintenance activities.
Escalating complex platform or architectural issues with complete troubleshooting evidence.
Maintaining strong ticket ownership through closure.

L3 Expectations
In addition to L2 responsibilities, the L3 engineer should:

Lead troubleshooting of complex and high-severity Azure incidents.
Perform advanced root cause analysis for recurring infrastructure issues.
Troubleshoot complex networking, authentication, performance, and platform problems.
Lead technical remediation for major incidents.
Develop automation to eliminate recurring operational work.
Review technical changes and provide implementation and rollback guidance.
Identify platform reliability, availability, security, and performance improvements.
Mentor L1/L2 engineers and develop troubleshooting documentation and knowledge articles.
Collaborate with cloud architects and engineering teams on complex platform changes and modernization initiatives.

Required Technical Skills
Azure Core

Azure Virtual Machines
Virtual Networks, Subnets and NSGs
Azure Load Balancer
Application Gateway
Storage Accounts and Managed Disks
Azure Backup and Site Recovery
Azure Monitor and Log Analytics
Microsoft Entra ID
Azure RBAC
Azure Key Vault
Azure Policy
Resource Groups and Azure subscriptions

Operating Systems

Strong Windows Server administration and troubleshooting
Working knowledge of Linux administration

Networking

TCP/IP
DNS
Routing
VPN
Firewall concepts
ExpressRoute
Hybrid cloud connectivity
Network troubleshooting

Automation

PowerShell
Azure CLI
Azure Automation
Terraform/Bicep/ARM knowledge

Operations

Incident Management
Problem Management
Change Management
Root Cause Analysis
Major Incident support
Monitoring and alert management
Capacity and performance management

Preferred Skills

Experience supporting Azure infrastructure in a large enterprise or managed-services environment.
Experience working in 24x7 production support.
Knowledge of hybrid Azure/on-premises environments.
Experience with ServiceNow or comparable enterprise ITSM platforms.
Exposure to Azure DevOps/Git-based deployment processes.
Knowledge of cloud security and governance principles.
Experience with automation and operational standardization.
Familiarity with FinOps/cloud-cost optimization principles.

Certifications
Preferred certifications include:

Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Azure Network Engineer Associate (AZ-700)
Microsoft Certified: Azure Security Engineer Associate (AZ-500)
ITIL Foundation certification is an advantage.

Key Competencies

Strong troubleshooting and analytical skills
End-to-end ownership mindset
Strong incident and problem-management discipline
Ability to work effectively during critical production incidents
Clear written and verbal communication
Customer-focused approach
Ability to work across infrastructure, application, network, security, and architecture teams
Strong documentation and knowledge-transfer skills

Numbers & Facts

Location

Des Moines, IA

Skills

ARM (Advanced RISC Machine)unmatched
Administrative Skillsunmatched
Analysis Skillsunmatched
Architectural Servicesunmatched
Authenticationunmatched
Automationunmatched
Capacity and Performance Managementunmatched
Change Managementunmatched
Cloud Architectureunmatched
Cloud Computingunmatched
Computer Securityunmatched
Corrective Actionunmatched
Cost Controlunmatched
Customer Relationsunmatched
DNS (Domain Name System)unmatched
Data Recoveryunmatched
Database Architectureunmatched
DevOpsunmatched
Digital Certificatesunmatched
Disaster Recoveryunmatched
Disk Managementunmatched
Documentationunmatched
Firewallsunmatched
Gitunmatched
Government Organizationsunmatched
Hybrid Cloudunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Identity Data Managementunmatched
Incident Managementunmatched
Incident Responseunmatched
Information/Data Security (InfoSec)unmatched
Linux Administrationunmatched
Linux Operating Systemunmatched
Load Balancingunmatched
Maintenance Servicesunmatched
Mentoringunmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows Serverunmatched
Microsoft Windows System Administrationunmatched
Network Administration/Managementunmatched
Network Architecture/Engineeringunmatched
Network Connectivityunmatched
Network Routingunmatched
Network Securityunmatched
Network Supportunmatched
On Callunmatched
Operating Systemsunmatched
Operational Auditunmatched
Operational Supportunmatched
Operations Processesunmatched
Performance Managementunmatched
Performance Tuning/Optimizationunmatched
Presentation/Verbal Skillsunmatched
Production Supportunmatched
Resource Utilizationunmatched
Right-Sizingunmatched
Root Cause Analysisunmatched
ServiceNowunmatched
Software Engineeringunmatched
Subnetunmatched
Systems Administration/Managementunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Leadershipunmatched
Technical Supportunmatched
Technical Writingunmatched
Time Managementunmatched
VPN (Virtual Private Network)unmatched
Virtual Machine (VM)unmatched
Windows PowerShellunmatched

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