About This Opportunity
Judit Inc. is hiring on behalf of one of our largest clients — a global technology leader in consumer electronics, semiconductors, and mobile communications. This is a temporary, contract position: you’ll be employed by Judit Inc. and work directly alongside our client’s team.
The description below is our client’s overview of the background, skills, and experience they’re looking for. If you meet most — but not all — of these, we still want to hear from you. Your Judit recruiter will walk you through the day-to-day work, schedule, pay, and contract length before anything moves forward.
What you’ll do
You’ll own a portfolio of business customers who buy through the company’s B2B eCommerce channel, managing each account from purchase order through post-purchase support so customers have a great experience and come back to buy again. You’ll coordinate requests across internal teams, use data to spot growth opportunities, and build account plans that help customers move to mobile-first technology across the full product ecosystem.
- Manage customer accounts across the full lifecycle, including post-purchase order requirements and issues, to deliver a positive experience and drive repeat purchasing
- Track customer requests and status, working with internal teams to fulfill each need
- Analyze data to find opportunities for improvement and growth, both within your accounts and across the B2B eCommerce business
- Develop account plans aligned with each customer’s strategy, assess their progress, and guide them through their transition to mobility while growing adoption of the brand’s product ecosystem (mobile, display, TV, memory, and appliances)
- Work toward 100% satisfaction for every prospect and customer
What you’ll bring
- 5–7+ years of experience with a proven track record in sales, account management, customer service, business development, and strategic sales
- Business analysis and stakeholder management skills
- Experience with Jira
- The ability to work independently and move work forward quickly in a highly autonomous environment
- Organizational skills, including creating and maintaining sales records and forecasting methods
- Project or program management experience, with attention to documentation, tracking, and detail
- A track record of building working relationships and influencing internal and external stakeholders
- The ability to explain and present the value proposition to target strategic partners
- The ability to gather and use data to build strategies, then carry a plan through to completion
- A customer-centric focus and the ability to anticipate and respond to user needs
- Experience working collaboratively with diverse teams to get results
- Initiative in improving customer experience and processes, plus a willingness to dig into the details and help wherever needed
- The ability to think through how a decision affects customers, partners, the ecosystem, and operations
- Expertise in Microsoft Excel
- A solid understanding of current technologies and systems that support the digital ecosystem
- A solid understanding of eCommerce sites and merchandising
Nice to have
- Bachelor’s degree
- Sales or account management experience at a technology company
Work details
- Fully onsite in Plano, TX
- 12-month contract