B2B Order Management & Customer Insights Specialist

Turn Data Into Delight for Our Customers — Export, PA

Join RiteScreen, the industry leader in window and door screen solutions, as a B2B Order Management & Customer Insights Specialist. This is a high-impact role supporting our largest, most strategic accounts. You’ll orchestrate complex orders, surface insights from data, and drive cross-functional collaboration to continually raise the bar.

Could this be you?

• Do you thrive on solving intricate problems and nurturing strong client relationships?
• Are you fluent in Excel, CRM, and ERP tools and eager to transform data into better decisions?
• Do you enjoy coordinating across teams to ship on time, every time?
• Can you handle escalations with diplomacy while aligning outcomes to business goals?

What You’ll Tackle

• Process and oversee complex B2B orders with accuracy and urgency.
• Act as the primary contact for strategic accounts and high-touch clients.
• Analyze customer and sales data to reveal patterns, forecast demand, and propose improvements.
• Deliver concise analytics to leadership to guide smart, timely decisions.
• Lead multi-department initiatives that improve the customer journey end-to-end.
• Coach peers on best practices for engagement and service excellence.
• Apply sound judgment on pricing adjustments, incentives, and escalated issues.

What You Bring

• 3–5+ years in customer service, preferably in B2B or manufacturing environments.
• Balance between customer satisfaction and healthy business outcomes.
• Strength in Excel, CRM, and ERP; confident with data, reporting, and insights.
• Clear communication, resourcefulness, and problem-solving prowess.
• Professionalism under pressure when managing escalations.
• Experience collaborating across functions to deliver results.
• Continuous improvement orientation and a drive for excellence.

Work Where Ideas Move Fast

Our Export, PA office is a bright, modern hub where collaboration powers growth—especially as we expand our FlexScreen brand. We offer competitive compensation, professional development, and a culture that values innovation and craftsmanship.

About RiteScreen

For 75+ years, RiteScreen has partnered with America’s window and door manufacturers, delivering precision-engineered screen solutions driven by service and innovation.

Equal Employment Opportunity Statement

RiteScreen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to turn insights into action? Apply now and help us create customer experiences that truly wow.