Overview
The Post Event Manager is an overnight position that will require the selected candidate to work events and post events as needed. This will include weekends and holidays. An ABM Onsite Post Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.
This position will require the selected candidate to work events and post events as needed. This will include weekends and holidays. Your Availability must be flexible.
Compensation: $70K-75K annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM
Position Requirements:
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills. • Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications
• Excellent verbal and written business communication skills.
Preferred Knowledge/Experience:
• Understanding of the service industry practices, process and trends.
• Prior management or supervisor experience in the sports and/or entertainment fields.
• Solid accounting and business acumen.
Project Management & Client Relations:
• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met.
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs.
• Provide customers with information regarding additional services available at ABM;
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
• Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations; •
Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. Employee Relations and Supervision:
• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
• Understand applicable union contracts and develop effective working relationship with local labor unions.
Sales and Marketing:
• Develop and maintain solid relationship with customer and be the face of ABM for the customer
Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
Financial:
• Inventory control to ensure labor and supplies are within budget.
• Report accidents and property damage in an accurate and timely manner
Responsibilities
Project Management & Client Relations:
• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;
• Provide customers with information regarding additional services available at ABM;
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
• Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations; •
Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. Employee Relations and Supervision:
• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
• Understand applicable union contracts and develop effective working relationship with local labor unions.
Sales and Marketing:
• Develop and maintain solid relationship with customer and be the face of ABM for the customer
Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
Financial:
• Inventory control to ensure labor and supplies are within budget.
• Report accidents and property damage in an accurate and timely manner
Qualifications
Position Requirements:
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills. • Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications
• Excellent verbal and written business communication skills.
Preferred Knowledge/Experience:
• Understanding of the service industry practices, process and trends.
• Prior management or supervisor experience in the sports and/or entertainment fields.
• Solid accounting and business acumen.
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)