Bank Teller

Retail Banker II

At Merchants & Marine Bank, our Retail Bankers are the face of the Bank and play a vital role in delivering exceptional service to both retail and commercial customers. The Retail Banker II is responsible for processing a variety of banking transactions, supporting customer account needs, and strengthening customer relationships through personalized service and financial solutions.

This position serves as a knowledgeable resource for customers and team members, ensuring efficient branch operations while maintaining compliance with bank policies and procedures. Retail Bankers are expected to demonstrate leadership, technical expertise, and a commitment to delivering an outstanding customer experience.

Essential Duties and Responsibilities

• Perform all duties and responsibilities of a Retail Banker I.
• Process customer deposits, withdrawals, payments, and other routine banking transactions accurately and efficiently.
• Balance and maintain ATM, Cash Dispenser/Recycler, and/or Vault operations as assigned.
• Process debit card requests, including PIN resets, card orders, and card replacements.
• Accept and process debit card disputes, ensuring proper documentation and submission to the Electronic Banking Department.
• Assist customers with account maintenance requests, including stop payments, address changes, check orders, and other account services.
• Comply with all Bank policies and procedures, including Integrated Teller Override Procedures.
• Serve as the branch's retail online and mobile banking specialist, assisting customers with enrollment and troubleshooting.
• Identify opportunities to deepen customer relationships by referring appropriate products and services.
• Mentor and assist with training new employees by providing guidance and sharing technical knowledge.
• Support branch operations and complete additional duties as assigned by the Retail Bank Manager or other Bank officers.
• Minimum of one year of retail banking experience.
• Previous cash handling experience.
• Strong customer service background.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• High School Diploma or equivalent.

Preferred Skills

• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a customer-focused environment.
• Leadership qualities and willingness to mentor others.
• Knowledge of retail banking products and services.

Work Environment

• Primarily office-based setting with occasional outdoor activities.
• Full-time position, generally 40 hours per week, Monday through Friday.
• Occasional overtime or extended hours may be required.

Physical Requirements

This position requires the ability to sit, communicate effectively, and perform routine office and banking activities. Employees may occasionally stand, walk, bend, kneel, or lift items weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.