Introduction:
Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.
Overview:
The Banking Customer Service Associate promotes business for the Bank by delivering high quality customer service experience to existing and to potential customers.
Responsibilities:
Customer Service, Reporting and Operational Support (80%)
- Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
- Collect customer’s identification documents in accordance with the Bank’s KYC policy
- Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
- Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
- Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
- Prepare bank correspondences to customers and handle any returned mailing
- Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
- Input, maintain debit cards within system
- Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
- Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
- Conduct internal account reconciliation
Compliance (20%)
- Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
- Send, process and follow up RFI
- Identify and escalate compliance related red flags or suspicious activities
- Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules
Qualifications:
- Bachelor’s degree in business or related field is required; master’s degree is preferred
- 1-3 years of work experience in banking business and retail banking
- Strong communication skills; multi-tasking skills
- Ability to present a professional image at all times
- Adequate knowledge of banking products and services
- In-depth knowledge of banking operational procedure to perform duties accurately and efficiently
- Bilingual capability in Mandarin is required
Pay Range
Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.
:
USD $42,000.00 - USD $90,000.00 /Yr.