Banking Department - Banking Operation Customer Service Associate

Introduction:

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Overview:

The Banking Customer Service Associate promotes business for the Bank by delivering high quality customer service experience to existing and to potential customers. 

Responsibilities:

Customer Service, Reporting and Operational Support (80%)

• Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
• Collect customer’s identification documents in accordance with the Bank’s KYC policy
• Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
• Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
• Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
• Prepare bank correspondences to customers and handle any returned mailing
• Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
• Input, maintain debit cards within system
• Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
• Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
• Conduct internal account reconciliation

Compliance (20%)

• Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
• Send, process and follow up RFI
• Identify and escalate compliance related red flags or suspicious activities
• Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules

Qualifications:

• Bachelor’s degree in business or related field is required; master’s degree is preferred
• 1-3 years of work experience in banking business and retail banking
• Strong communication skills; multi-tasking skills
• Ability to present a professional image at all times
• Adequate knowledge of banking products and services
• In-depth knowledge of banking operational procedure to perform duties accurately and efficiently
• Bilingual capability in Mandarin is required

Pay Range

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.

: USD $42,000.00 - USD $90,000.00 /Yr.