ARM (Advanced RISC Machine), Banking Operations, Banking Services, Communication Skills, Computer Skills, Contact Management, Customer Support/Service, Data Entry, Documentation Review, Documentation Standards, External Audit, Internal Audit, Mortgage, Presentation/Verbal Skills, Quality Control, Reconciliation, Regulations, Risk, Risk Analysis, Spreadsheets, System Validation, Systems Maintenance, Time Management, Validation Documentation, Word Processing, Writing Skills
Overview:
Completes basic mortgage payment processing and special loans duties and basic research tasks.
Primary Responsibilities:
- Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.
- Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.
- Complete basic documentation preparation related to mortgage loan modification documents.
- Respond to or initiate standard requests on exception payment applications or mortgage document term research.
- Complete mid-level complexity research into maintenance completed, payments and payoffs.
- Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.
- Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.
- Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.
- Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above.
Education and Experience Required:
Associates' degree, or in lieu of a degree, a combined minimum of 2 years' higher education and/or work experience
Proven internal and external customer service experience
Proficiency with personal computers as well as pertinent spreadsheet and word processing software
Demonstrated verbal and written communication skills
Demonstrated problem-solving skills
Education and Experience Preferred:
Minimum of 1 year's relevant experience
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Buffalo, New York, United States of America