The essential duties and responsibilities of the position include: • Quotes product based on customer specifications • Orders product based on customer requests • Completes art sheets required prior to an item being prepared for production • Inputs customer orders into invoicing system • Reviews customer billing and invoicing prior to it being submitted to the customer • Reviews and updates quarterly WIP reports and submit to Vice President of Sales • Provides customer support regarding orders, returns, shortages, damages, and back ordered products • Processes customer credits in the invoice system • Supports outside sales Representatives and their customers • Reconciles vendor invoices with customer invoices • Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs • Checks in and receives products from vendors when time sensitive • Files customer order documentation • Attends outside sponsorship events and company sales.
• Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients • Sound organizational, records management, time management skills, and attention to detail • The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress.