Banking Services Representative

Position: Full-time, Banking Services Representative
Location: Downtown Honolulu
Industry: Finance/Banking
Schedule: Monday through Friday from 8:00 AM to 5:00 PM
Pay: $21.00 per hour
Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

The Banking Services Representative serves as the primary point of contact for business clients utilizing treasury management services. This role provides a combination of customer support, account administration, technical assistance, and operational support to ensure clients receive exceptional service and effective banking solutions.

Job Duties:

• Serve as a liaison between business clients, relationship managers, sales officers, and internal departments.
• Respond to customer inquiries regarding cash management products and services.
• Set up and maintain treasury management services, including account documentation and user access.
• Provide client training and technical support by phone, email, and in person.
• Research and resolve account and service issues in a timely manner.
• Review and process billing for cash management services.
• Assist with service charge calculations and account maintenance.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Maintain accurate records and documentation.

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Job Requirements:

• High School Education or GED required
• Strong customer service and relationship-building skills
• Administrative, banking, financial services, or operational experience preferred
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Effective problem-solving and analytical skills
• Proficiency with Microsoft Office and the ability to learn new systems quickly
• Ability to manage multiple priorities in a fast-paced environment

Equal Opportunity Employer