Bankruptcy & Litigation Support Representative

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

SUMMARY:

The Bankruptcy and Litigation Support Service Representative plays a vital role within the Bankruptcy and Litigation Support Team, which is dedicated to managing the company’s bankruptcy portfolio and supporting litigation processes within centralized states. This position involves providing essential support to Central Operations while delivering exceptional service and effectively navigating the complexities of bankruptcy processes and collections litigation.

MAJOR DUTIES/RESPONSIBILITIES:

• Operates the company’s Bankruptcy and Litigation Support Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance
• Receive and review daily bankruptcy file conducting account maintenance on customer accounts
• Daily identification of company-wide legal accounts whose borrower(s) have filed for bankruptcy
• Receipt and review of attorneys’ status reports and update system of record accordingly
• Receipt, review and submit bankruptcy and attorney remittances for processing
• Receipt, review and response to internal/external emails regarding bankrupt and legal flagged accounts
• Other duties as assigned

BASIC REQUIREMENTS:

• High School Diploma or GED from accredited institution
• 0-2 years consumer finance experience
• Excellent communication and customer service skills
• Ability to work with minimum supervision
• Ability to multi-task and detail oriented
• Ability to deal effectively with peers, co-workers, managers, and staff personnel
• Working knowledge of Microsoft Windows, Excel and Word applications

COMPENSATION:

• The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORKING CONDITIONS:

• Call center environment – Centralized Operations
• Overtime and weekend hours may be required due to seasonal or month-end needs or as requested

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If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!