Banquet Captain

Company DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.Come join our FlockJob DescriptionReports To Event Manager Assistant Event ManagerGeneral Purpose The Event Captain leads the event staff during events ensuring that Event Team can operate as efficiently as possible while providing exceptional guest-focused service. This service focused position holds Event Team to high 21c standards. Event Captain works closely with Event ManagerAssistant Event Manager on event prep work and additional admin work as needed.Specific ResponsibilitiesService TeamProvides leadership support to Event Team.Meets client needs and exceeds client expectations to successfully execute each event.Creates a positive and motivated atmosphere for teammates.Manages execution of on-site events and leads Event Team according to the 21c Events Standards and with direction from Event Manager.Interacts with the on-site contact and assists with impromptu requests confidently answers client questions and solves client problems.Oversees set-uptear-down details and processes.Lead pre-shift meeting in conjunction with Event Manager prior to event start time.Confidently answers staff questions resolves issues arising during events and remains calm in chaotic situations.Performs any task related to execution and running of events including filling in for event servers as necessary.Completes a walk-thru at conclusion of every event.Develops and maintains a good working relationship with guests groups and teammates from all departments.Communicates clearly verbally and in writing with Event Manager and Kitchen team to secure all detailstools necessary to execute events. Assists with maintaining lines of communication between Event Team and hotelrestaurantetc.Knows and understands procedures terminology and techniques used in the Event department.Maintains knowledge of ingredients of all food and beverage items on Event Menus and provides dailyweekly training for Event Team.Monitors staffing and scheduling making adjustments to minimize expenses while ensuring an exceptional event.Works with new hire teammates to oversee daily trainings ensuring they are following daily training checklists and checking in with them at the end of each shift.Knows and speaks knowledgably about products features and services offered by hotel and restaurants.Provides excellent customer service to all guests in hotelrestaurant not just those attending event.Admin MeetingsCompletes pre-event paperwork including but not limited to floorplans task sheets prepreq sheets bar pull sheets signage menus and labels pre-shift notes.Completes end of event paperwork including but not limited to cash handling inventory bar consumption sheets ringing events into POS system etc.Summarizes event in Event Captain Log with a concise written report of event details.Works with Event Manager to write Event Team schedule.Assist Event Manager with quarterly team training planning and help lead quarterly trainings as needed.Other duties as assigned by your supervisor or manager which may include weekly inventories and ordering linen soda etc and quarterly CGS inventory.Attend weekly BEO meeting and Captain meeting.Reports to work on time and ready to work scheduled shift.QualificationsAble to work flexible hours early mornings nights weekends.Responsible dependable punctual organized.Strong math skills.Strong communication skills must be able to speak read and understand English.Clean and professional appearance.Demonstrates enthusiasm for all things 21c.Must pass a background check.Physical Requirements• Must be able to carry full service tray comfortably.• Must be able to stand and walk for long periods of time.• Must be able to lift at least 25 pounds.Additional Information21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex national origin disability veteran status and other legally protected characteristic. The EEO is the Law poster is available herehttpwww1.eeoc.govemployersposter.cfm