Banquet Manager

Role Overview

Reporting to the Food & Drink Manager, you will oversee one of the islands largest Conference & Events Operations, ensuring exceptional guest experiences, strong commercial results, and a high‑performing team environment. You will play a key leadership role within the F&D department.

Join an Award-Winning Workplace Culture

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What We''re Looking For:

• Minimum 3 years' experience in a similar C&E operations leadership role; high‑volume experience is an advantage
• Proven ability to lead large operational teams while balancing exceptional guest experiences with commercial performance Inspirational leadership and people management skills
• Ability to perform under pressure
• Excellent communication & organisational skills across presentations, briefings and negotiations
• Strong customer focus and commitment to quality
• Effective stakeholder management with suppliers, authorities and clients
• Creativity, strategic thinking and problem‑solving ability
• Fluency in English and confidence using F&D systems and MS Office

Key Responsibilities:

Commercial Performance

• Deliver business targets across revenue, profit, customer satisfaction
• Deliver agreed revenue, profitability, productivity and guest satisfaction targets while identifying opportunities to maximise event revenues, operational efficiencies and team engagement
• Partner with Commercial teams to create competitive proposals, pricing and event concepts
• Manage budgets and forecasts aligned with hotel goals
• Review departmental KPIs and drive continuous improvement

Exceptional Food & Drink Delivery

• Collaborate with Culinary teams on menus, concepts and promotions
• Ensure high‑quality, well‑presented food and drink delivery
• Champion Hilton sustainability goals through local sourcing, seasonal produce and reduced food waste

Exceptional Guest Experiences

• Lead the team to deliver personalised, knowledgeable and memorable service
• Ensure all events are set up, executed and closed down to client specifications
• Build strong client relationships and recognise repeat customers
• Act promptly on feedback and resolve issues to strengthen loyalty

Great Working Environment

• Lead, develop and inspire the C&E Operations team
• Oversee recruitment, training, succession planning and recognition
• Build an efficient workforce plan aligned with business volumes and HR guidelines
• Manage flexible staffing solutions when required

Operational Excellence

• Ensure full compliance with health, safety, hygiene and food safety regulations
• Work with Procurement on supplier selection and purchasing processes
• Maintain efficient service flows and layouts to optimise cycle times
• Stay updated on industry trends and competitor activity to keep Hilton Malta market‑leading

Key Responsibilities:

Commercial Performance

• Deliver business targets across revenue, profit, customer satisfaction
• Deliver agreed revenue, profitability, productivity and guest satisfaction targets while identifying opportunities to maximise event revenues, operational efficiencies and team engagement
• Partner with Commercial teams to create competitive proposals, pricing and event concepts
• Manage budgets and forecasts aligned with hotel goals
• Review departmental KPIs and drive continuous improvement

Exceptional Food & Drink Delivery

• Collaborate with Culinary teams on menus, concepts and promotions
• Ensure high‑quality, well‑presented food and drink delivery
• Champion Hilton sustainability goals through local sourcing, seasonal produce and reduced food waste

Exceptional Guest Experiences

• Lead the team to deliver personalised, knowledgeable and memorable service
• Ensure all events are set up, executed and closed down to client specifications
• Build strong client relationships and recognise repeat customers
• Act promptly on feedback and resolve issues to strengthen loyalty

Great Working Environment

• Lead, develop and inspire the C&E Operations team
• Oversee recruitment, training, succession planning and recognition
• Build an efficient workforce plan aligned with business volumes and HR guidelines
• Manage flexible staffing solutions when required

Operational Excellence

• Ensure full compliance with health, safety, hygiene and food safety regulations
• Work with Procurement on supplier selection and purchasing processes
• Maintain efficient service flows and layouts to optimise cycle times
• Stay updated on industry trends and competitor activity to keep Hilton Malta market‑leading