Banquets Captain (On Call)

WALK-IN WEDNESDAY

Interview on the spot! 

Every Wednesday from 12 PM - 2 PM

2500 E. Devon Ave | Des Plaines , IL 60018

Free Parking / Free Shuttle from the Rosemont Blue Line Station

Positions Summary:  Oversees banquet operations and serves food and beverages for private events, ensuring high standards of service, efficiency, and guest satisfaction.

 Key Responsibilities: 
 

• Supervise banquet staff and overall execution of scheduled events
   
• Proactively anticipate and fulfill client needs to ensure exceptional service
   
• Maintain comprehensive knowledge of event-specific food and beverage menus
   
• Coordinate room setup, meal service, and event breakdown
   
• Lead pre-shift briefings to review timelines, menus, and side-work assignments
   
• Enforce food safety, health, and sanitation regulations
   
• Ensure team members adhere to uniform and professional grooming standards
   
• Assist with serving or bartending for events as needed
   
• Liaise with culinary team to coordinate service timing and guest counts
   
• Maintain high awareness of occupational hazards to foster a safe work environment
   
• Perform other operational duties as assigned
   

Qualifications & Experience Requirements: 
 

• Must be 18 years or older
   
• High school diploma or equivalent
   
• Minimum of two (2) years of bartending experience, ideally within a high-volume hospitality, banquet, or casino setting. 
   
• Proficiency with POS systems and basic mathematical calculations.
   
• Strong interpersonal and verbal communication skills to effectively engage with guests and team members.
   
• Collaborative, friendly, and guest-focused attitude with a professional and well-groomed appearance.
   
• Must complete Responsible Alcohol Service Training and strictly enforce cut-off procedures.
   
• Ability to successfully pass pre-employment screenings and obtain/maintain all required occupational licensing.
   
• Flexibility to work varied schedules, including evening shifts, weekends, and holidays.
   
• Ability to stand and walk for extended periods, as well as bend, stoop, and twist while serving.
   
• Physical capability to lift up to 50 lbs and maintain manual dexterity to handle glassware, trays, garnishes, and cash.
   
• Requires visual acuity, auditory perception, and manual dexterity to handle items and communicate effectively
   
• Ability to communicate clearly and concisely in a high-volume, fast-paced environment
   
• Demonstrated ability to work collaboratively while upholding a professional demeanor
   
• Capability to stand, walk, stoop, and bend for extended periods
   
• Ability to move efficiently and maintain urgency during peak operational hours

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts