The Barista/Part Time Operator (Shift Manager) is the operational and cultural leader of their Foxtail café and is responsible for delivering an exceptional guest experience, developing a high-performing team, and ensuring the store operates with excellence every day. This role combines hands-on leadership with disciplined operational oversight, spending approximately 75% to 85% of time on the floor and 15% to 25% on administrative responsibilities. This ratio would shift as we open more stores and eventually become a full time manager. Shift Managers are accountable for maintaining Foxtail’s standards of quality, hospitality, and community connection while driving strong financial and operational performance. This role would eventually grow into a Multi-Store Manager as we build out our cluster.
Key Responsibilities
1. Team Leadership & Development
Hire, train, coach, and schedule baristas and key holders to ensure proper staffing and strong performance. Build a positive team culture grounded in accountability, communication, and continuous improvement. Provide real-time coaching; conduct performance feedback, reviews, and development conversations. Maintain high morale and foster a sense of community and belonging within the team. 2. Operational Excellence
Oversee daily operations, including inventory management, ordering, cash handling, and sales performance. Ensure accurate execution of labor scheduling, productivity, payroll and cost controls. Uphold Foxtail’s ops standards through consistent routines, checklists, team meetings and quality controls. Lead from the front during peak hours to ensure efficient throughput, consistent pacing, and strong service. 3. Guest Experience & Product Quality
Set the tone for hospitality by modeling warm, genuine service. Ensure all beverages and food items meet Foxtail’s quality and consistency standards. Address guest concerns promptly and professionally, turning issues into positive outcomes. Create a welcoming, community environment where guests feel connected to the brand. Partner with Regional Manager on online review responses 4. Maintenance, Safety & Compliance
Ensure the store is clean, safe, and fully compliant with health and sanitation standards. Monitor equipment functionality and escalate maintenance needs promptly. Maintain adherence to safety protocols and Foxtail brand standards.
5. Local Execution & Community Engagement
Implement seasonal promotions, marketing activations, and brand initiatives. Support local community relationships and represent Foxtail as a positive presence. Oversee events and new store openings as needed. 6. Decision-Making & Authority
Manage labor scheduling and deployment throughout the day. Approve petty cash purchases and oversee inventory ordering. Make real-time shift decisions to maintain pace, quality, and guest satisfaction. Qualifications
Required
2+ years of experience in café, restaurant, or retail management. Strong leadership skills with the ability to inspire and coach teams. Ability to lead fast-paced, high-volume environments. Excellent communication and guest service skills. Strong organizational skills and attention to detail. Ability to lift up to 50 pounds. This role requires flexibility to work a varied schedule, including availability seven (7) days per week as business needs dictate, with required availability on weekends and holidays. Willingness to grow into a role overseeing 3+ stores in the Tampa metro area. Availability to spend two weeks training in November prior to opening. Preferred
Experience with specialty coffee or craft hospitality brands. Familiarity with scheduling, basic P&L understanding, and inventory management. Passion for community engagement and creating welcoming guest spaces. Job Type: Full-time (hourly)
Pay: $43,500.00 - $52,000.00 per year including tips and bonuses based on 45 hours a week. Increases $7,500 to $10,000 per store.
Benefits:
Employee discount 90 hours of paid time off. Increases each year.