Job Summary
- Responsible for preparing and serving a variety of coffee and tea beverages.
Essential Job Functions
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Prepare and serve a variety of coffee drinks, including espresso, cappuccinos, lattes, and brewed coffee.
- Create specialty drinks and seasonal beverages as per hotel menu or guest requests.
- Operate and maintain espresso machines, grinders, blenders, and other equipment.
- Monitor and manage inventory levels of coffee beans, syrups, milk, and other supplies.
- Inform the Manager in regard to low inventory and restock supplies as needed to ensure smooth operation.
- Maintain cleanliness and organization of storage areas.
- Greet guests warmly and take coffee and beverage orders efficiently.
- Provide recommendations on beverages and handle special requests or dietary restrictions.
- Address and resolve any guest complaints or issues promptly and professionally.
- Accurately process payments, including cash, credit/debit card transactions, and hotel charges.
- Handle cash and credit card transactions efficiently, providing accurate change and receipts.
- Reconcile cash drawer and report any discrepancies to management.
- Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
- Fold napkins for all meal periods throughout the day to maintain an adequate supply.
- Stock and maintains service stations with the proper supplies before, during and after each shift.
- Perform other duties as requested, such as cleaning unexpected spills, or special guest requests, to ensure total satisfaction.
- Adhere to all company policies and procedures.
- Follow safety and security procedures and rules.
- Know department fire prevention and emergency procedures.
- Utilize protective equipment.
- Report unsafe conditions to supervisor/manager.
- Report accidents, injuries, near-misses, property damage or loss to supervisor/manager.
- Provide for a safe work environment by following all safety and security procedures and rules.
- All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
- Perform any related duties as requested by supervisor/manager.
- Assist other Restaurant Personnel when needed.
Knowledge, Skills & Abilities
- Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Hold a current Food Handler Card or in the process of being certified.
- Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
- Knowledge of the appropriate table settings and service ware.
- Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
- Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Physical Demands
- Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
- Lifting thirty (30) pounds.
- Ability to move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
- Constant standing & walking required.
- Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.