Bartender
Responsibilities
- Provide courteous, prompt service to our guests
- Prepare beverage orders for bar and dining areas, adhering to signature recipes
- Understand the steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout the service
- Be a menu expert, educating customers on our food & drinks menus, making recommendations based on their preferences, up-selling special items and taking orders.
- Seek opportunities to inform guests about additional offerings when applicable
- Responsible for entering guest orders accurately into POS system (Toast)
- Communicate guest requests, including dietary restrictions, to culinary staff
- Ensure guests are enjoying their meals and take action to correct any problems.
- Effective and timely communication to all FOH/BOH team members throughout the service
- Receive and process payments (cash and credit cards)
- Prepare all menu items to standard, serving quality beverages and dishes to our guests
- Ensure excellent maintenance of the bar and dining room
- Maintain a positive, outgoing demeanor during service, with guests and co-workers
- Be safety-conscious to promote the safety of oneself, co-workers and guests at all times
- Check that restaurant equipment, including brewing equipment, is operating properly and report any maintenance needs
- Interact with genuine and patient hospitality when speaking to vendors and guests; cultivate relationships with regulars
- Able to multitask and cover multiple FOH roles depending on the demands of the business, including but not limited to Barista, Cashier, Food Runner, Bar Support
- Help food preparation staff when necessary.
- Have a general understanding of Department of Health (DOH) food safety standards
- Perform opening and closing duties
- Maintain a positive, outgoing demeanor during service
- Adhere to company policy and procedures
- Perform other duties as assigned by management
Qualifications:
- Possess a passion for hospitality, teamwork and exceeding guest expectations
- Minimum 1-year serving experience in a high-volume restaurant operation
- Knowledge of beer, wine and spirits
- Prior related experience requiring cash handling, excellent customer service, service recovery and problem-solving skills\
- Ability to work in a fast-paced environment while managing the needs of guests
- Ability to work cohesively with co-workers throughout the restaurant
- Ability to work a flexible schedule
- Must be punctual with scheduled shifts.
- Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
Minimum Wage + Tips
Must be available to work evenings & weekends
Marcus Samuelsson Restaurant Group is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.