JOIN LOTTE
LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work
Reporting to the Food & Beverage Manager, the bartender oversees the running of the bar, provides a pleasant customer experience, making and serving drinks and serving food.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education: High school diploma or its equivalent. Bachelor's degree or higher in related field preferred.
- Experience: Experience in food & beverage services.
- Excellent organizational and computer skills.
- Possess a gracious, friendly, and fun demeanor.
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
- Strong verbal and written communication skills in English.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Results oriented with the ability to be flexible and work well under pressure.
- Excellent interpersonal skills with strong written and verbal communication abilities.
- Ability to work a flexible schedule: weekends, holidays, PM, and overtime when needed.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- Extensive knowledge of drink recipes is vital to this role
- Must possess basic computer skills
- Must have excellent communication skills. Must be able to receive instructions and make reports with accuracy.
- Must show basic computer proficiency such as with MS Office (Word, Excel, Powerpoint, etc.)
- Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.
CERTIFICATES, LICENSES, REGISTRATIONS
- Washington State food handlers permit.
- MAST 12 beverage service permit.
ESSENTIAL FUNCTIONS
- Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing bar customers' needs and preferences and making recommendations.
- Communicate inventory needs to managers and leads.
- Follow the company's brand standards and code of business conduct.
- Keep informed of the company's values and ideal conduct. Act accordingly.
- Pursue the operational goal by carrying out all assignments tasked by a senior employee.
- Attend necessary training sessions as required by a training manager in accordance with any training plans.
- Maintain positive and productive working relationships with other employees and departments
- Adhere to hotel grooming standards at all times
- Use professional and polished language in all written and oral communication
- Lead with passion and enthusiasm with a commitment to excellence and a creative approach
- Dedicated to creating personalized experiences and lasting memories for our guests
- Ensure the implementation of the highest standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits
- Follow department policies, procedures and service standards
- Follow all safety policies
- Oversee for cleanliness, organization and housekeeping/maintenance standards
- Stand for an extended period of time or for an entire work shift.
- Maintain proper posture while at the desk and work area.
- Enter and locate work-related information using computers and/or point of sale systems
- Other duties as assigned
SUPPORTIVE ROLES
- Maintain a close, cooperative relationship with other departments to guarantee effective communication.
- Supervise employees' compliance with sanitation, cleanliness, fire prevention, health and safety standards.
- Supervise and maintain the availability, cleanliness and tidiness of items used in the department.
- Represent Lotte Hotel's service standards to all customers and provide them with distinguished services.
- Respond to customer requests promptly and with accuracy
- Predict customer needs and strive to resolve complaints
- Maintain a high level of knowledge concerning hotel services in communicating with customers
POLICIES AND PROCEDURES
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
BENEFITS AT LOTTE:
- Competitive wages
- A rich culture of Team Member Recognition
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The team member will actively follow the Lotte Hotel Seattle policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.