Bartender (TOM Dumbo)

Title: Bartender

Location: TOM Dumbo

Reporting to: Assistant General Manager

Internal: Time Out Market

Role Overview

Welovewhatwedo–anditshows!TimeOutMarketisthedivisionofTimeOutthatbringsourfood and cultural experiences to life for our guests, readers and clients.

OurMarketBartendersprovideoutstandingguestserviceandproducttoensurethateachofour guests enjoy a memorable experience with each visit.

• Prepare guest checks through POS terminal functions and process guest payments by cash, credit card, comps and all other tender types

• Uphold procedures for Bartender banks

• Responsible for proper check–out procedures

• Responsible to ensure accurate accounting of all bar monies

• Appear in uniform for all shifts at the scheduled time

• Ensure proper rotation of all liquor, beer, wine and consumable items

• Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Clean all spills and waste immediately and place all trash in proper receptacles

• Proper setup and maintenance of event and or banquet function spaces

• Inform management of any complaint, comments or incident

• Ability to create and maintain a guest and staff service rapport

• Respond to guest inquiries and requests in a courteous and polite manner

• Anticipate guest needs

• Provide information to Guests regarding our venues, menus and pricing

• Adhere to all company Standard Operating Procedures

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift

• Report any incidents of theft, vandalism, or violations

• Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude

• Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated

• Monitor potentially intoxicated and/or disruptive guests and promptly bring to a Manager’s attention

• Refuse further service of alcohol to overly intoxicated Guests in a courteous and safety-minded manner

• Comply with all safety and health department procedures and all state and federal liquor laws.

• Maintain company safety and sanitation standards

• Ensure nightly/weekly and opening/running/closing duties are completed

• Record and report any equipment failure and/or safety hazards to a Manager immediately

• Assist all other team members as needed

• Assists and/ or completes additional tasks as assigned

Skills:

• Create and maintain a sense of urgency

• Ability to perform basic mathematical equations

• Must have strong problem-solving skills

• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

• Ability to maintain a high level of confidentiality

• Ability to demonstrate a positive attitude always

Education Requirements:

Physical Demands:

• Must present and maintain a professional image to further the overall theme of the venue

• Must have good positive energy to make it through the day

• Must be able to read the computer monitors

• Must be able to print legibly for guests to read

• Must be observant and quick to respond to various situations

• Must be able to move quickly through work and set the pace at venue

• Must be able to sit and/or stand for extended periods of time

• Must be dexterous and able to participate in all service aspects.

• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

• Must be able to push and lift up to 50 lbs.

• Ability to use hands to handle, or feel objects, tools or controls

• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

• Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

• Maintain a professional, neat and well-groomed appearance adhering to Company standards

Work Environment and Schedule:

• Restaurant environment

• Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

• Work varied shifts to include days, nights, weekends and holidays

What we look for in a candidate...

• Be commercially astute

• Want to dive headfirst into great service and hospitality company

• Have excellent communication and relationship building skills

• Have a high sense of ownership, urgency and drive

• Be a team player

Culture Fit:

In June 2016, Time Out Group was listed on London's AIM stock exchange, raising investment to position the company for the next stage of its growth and development. It’s an exciting time as we’re transforming this iconic brand into a global media and entertainment brand and continue to shape the future of the city experience for both locals and visitors.

TimeOutisadynamic,pioneeringbrandandsoisourteam.Wewanttoworkwiththebestandbrightest talentbecausewework fortheworld’sgreatestcities,thepeopleenjoyingthemandthebusinessesin them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydneyandbeyond.Wearealldrivenbyourpassiontodelivertheverybestofthecityexperienceand by our belief in the power of discovery. Our integrity, passion, curiosity, creativity and openness make us successful and a unique team.