BAS Technical Support - Fort Myers, FL The Technical Support Specialist will facilitate the growth of the company by providing the highest level of customer service and support. The company offers a very in-demand product in a very niche space and has a tight-nit team of tenured staff members.
ABOUT COMPANY:- Established 25+ years ago
- 20+ Employees
- Company designs and manufacturers microprocessor-based controllers and a variety of equipment that complement the controllers that include temperature, pressure, humidity and current sensors. They also create custom support software for the Windows computers to monitor/interact with the controllers from anywhere.
- Products Offered: Controls, Communications, Temperature Sensors, Humidity Sensors, Thermostats, Voltage Sensors, C02 Sensors, Compressors.
POSITION:LOCATION:RESPONSIBILITIES:- Assist customers via phone or email about equipment troubleshooting, start-up procedures, upload firmware and configurations.
- Resolve customer issues or problems in a manner that is consistent with company values.
- Create configurations, graphics, and drawings for Sales Orders.
- Maintain product and application knowledge.
- Meet or exceed project goals.
OFFERED:- Competitive Pay
- Benefits (offered after 90-day probationary period):*
- 401k – offered after 90 days, matches up to 4%
- Excellent Holiday and Vacation pay
- Medical: HMO Plan (paid for 85%) or HSA Plan(100% paid by Employee as well as contributes $1,000 to an HSA account Annually)
- Dental and Vision