Batch Service Technician

Overview

As a Batch Field Service Technician, you will build batch control systems and ensure all hardware and installation requirements are met. This role involves providing on-site support to customers, with a primary focus on batch controls. Additionally, this individual will oversee the completion of hardware and installation tasks and submit service documentation for all on-site installations.

Qualifications

• Excellent communication, interpersonal and diagnostic skills.

• 1-2 years of experience in electronics, engineering, technology support, or other similar fields, required.

• Associates degree in a related field, such as technology support, electronics, or engineering is required.

• Comprehension of computers, ready-mix plant control, relay logic, electrical engineering processes, and industrial controls preferred.

• Experience with control components such as motor starters, solenoids, and hydraulic/pneumatic valves.

• Hands-on experience handling low voltage (110VAC), soldering, and wiring of electrical panels.

• Proven ability to work collaboratively and solve problems creatively.

• Proven ability to complete tasks according to outlined scope and timeline.

• Self-driven and task oriented with proven ability to manage short-term and long-term expectations.

• Ability to work independently.

• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces.

Key Responsibilities

• Manage assigned on site installation, repair, maintenance, and test tasks.

• Troubleshoot, test, repair, and service technical equipment.

• Diagnose and resolve complex electrical and technical issues via the phone and internet.

• Understand customer requirements and requests and make appropriate recommendations.

• Provide clear instructions on operations and maintenance procedures to assist customers.

• Educate the client on product use and maintenance.

• Complete timely and detailed service reports, PO's and expense reports.

• Document support issues in internal support database.

• Build and maintain positive relationships with customers.

• Participate in our 24/7 technical support rotation.

• Able to adapt to changing work schedules.

Travel

• 75% travel for onsite installations

• Must live next to a major airport

Application

• Please send resumes to: hr@sysdynetechnologies.com

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