BDC Customer Care Specialist

Thomas Nissan of Joliet
  • Joliet, Illinois
    30+ days ago

    Job Description

    Business Development Representative (BDC)

    Thomas Nissan of Joliet

    Thomas Nissan of Joliet is Growing – Join Our Team!

    Thomas Nissan of Joliet is actively hiring Business Development Representatives (BDC) to help support our rapidly growing sales department.

    This is a great opportunity for individuals with experience in customer service, call centers, appointment setting, collections, hospitality, retail sales, or any position that requires strong communication skills. Automotive experience is a plus, but we are willing to train the right people.

    If you enjoy talking with people, building relationships, and helping customers, this could be the perfect career opportunity.

    What We Offer

    • Competitive Hourly Pay Plus Bonuses
    • Aggressive Performance Incentives & Monthly Spiffs
    • Fuel Assistance Program for Top Performers
    • Paid Training
    • Health, Dental, and Vision Insurance
    • Paid Vacation
    • Career Growth Opportunities
    • Flexible Scheduling
    • Fun, Team-Oriented Work Environment

    Responsibilities

    • Respond to inbound internet leads, phone calls, and customer inquiries
    • Schedule appointments for the sales department
    • Follow up with customers regarding their vehicle interests
    • Confirm and manage daily appointments
    • Maintain accurate customer information in the CRM
    • Communicate professionally through phone, text, and email
    • Help create an exceptional customer experience before the customer arrives at the dealership

    Qualifications

    • Strong phone and communication skills
    • Customer service experience preferred
    • Call center, collections, retail, hospitality, or appointment-setting experience is a plus
    • Automotive experience is a plus but not required
    • Bilingual (English/Spanish) is a strong plus
    • Positive attitude and strong work ethic
    • Basic computer skills
    • Ability to multitask in a fast-paced environment
    • Professional appearance and demeanor

    Who Should Apply?

    • Customer Service Representatives
    • Appointment Coordinators
    • Call Center Representatives
    • Collections Representatives
    • Retail Sales Associates
    • Hospitality Professionals
    • Recent College Graduates
    • Bilingual Candidates
    • Anyone who enjoys helping people and earning performance-based income

    Why Thomas Nissan?

    We are growing, investing in our people, and creating opportunities for long-term career advancement. Many of our managers started in entry-level positions and worked their way up through the organization.

    If you're looking for a career instead of just another job, we want to talk to you.

    Spanish-speaking candidates are encouraged to apply.

    Apply Today and Become Part of the Thomas Nissan Team!

    Numbers & Facts

    LocationJoliet, Illinois
    Websitethomasautogroup.com

    Skills

    • Business Developmentunmatched
    • Calendar Managementunmatched
    • Call Centersunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Credit and Collectionsunmatched
    • Customer Experienceunmatched
    • Customer Relationship Management (CRM)unmatched
    • Customer Support/Serviceunmatched
    • Data Qualityunmatched
    • Dental Insuranceunmatched
    • Develop and Maintain Customersunmatched
    • English Languageunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Organizational Skillsunmatched
    • Retailunmatched
    • Retail Salesunmatched
    • Revenue Growthunmatched
    • Salesunmatched
    • Spanish Languageunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Top Sales Repunmatched
    • Training/Teachingunmatched
    • Vision Planunmatched

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