BDC Service Manager

About Asbury

Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

The BDC Service Manager is responsible for creating service appointment demand in our service departments. They will accomplish this task by utilizing a systematic process that ensures service email leads or phone calls is converted to a dealership service appointment. They will answer inbound service phone calls, and email leads. They will be responsible for identifying caller needs and efficiently offering solutions if necessary in a polite, professional manner. Along with duties of the agent, the team leader will act as a mentor and liaison to 10 agents.

• Strives to contribute to the store's efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members' requests for information or assistance that will help them serve our guests). Never think "that's not in my job description". Wowing our guests is the job of EVERY Team Member, even those who don't interact directly with guests!
• Treats all co-workers, customers, and vendors professionally and with respect.
• Adheres to Company Policies and Procedures.
• Maintains a clean and organized work area.
• Maintains a professional appearance and adheres to the dealership dress code
• Answers inbound service phone inquiries, setting appointments as necessary in an efficient, professional manner
• Replies to online email requests for service within in 30 minutes as required
• Maintains daily records and documentation as required
• Completes outbound service calls totaling 900 to customers confirming appointments, rescheduling missed appointments, reminding customers of needed service
• Reports, counsels, and monitors entire team to achieve outbound service call goals
• Reviews and scores team members call evaluations
• Meets daily, weekly, monthly objectives
• Utilizes the manufacturer's prospecting and marketing tools if applicable
• Works with other BDC members in a team-based atmosphere
• Maintains an accurate timecard and report to work as scheduled and as designated within the Attendance Policy
• Oversees and protect the assets of dealership and project a positive image for the company
• Performs other related duties to benefit the mission/vision of the organization

Company Benefits:

Pay and Recognition:

• Weekly Pay
• From $18 hourly
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member's eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asburys Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

INDMANAGERCPT

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.