Bed Control Coordinator- Per-Diem

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

GENERAL SUMMARY: Bed coordinator tracks, performs and enforces all activities which involve the placement and movement of patients and helps to monitor efficient transfers and discharges.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

Assigns ED, PACU and other patients to beds based on care requirements and for maximizing the use of hospital bed resources appropriate for care.

Assign beds by physician, nursing and patient preference and care type criteria.

Assigns hospital beds based on bed availability balancing with direct admits, hospital procedures and Emergency Room admissions.

Monitors bed board of patients and notifies supervisor and nursing staff of changes in bed status at the start of the shift and throughout the day

Monitors and updates bed blocks

Transfers patients in-house as needed, ensuring that critical transfers are given priority and while following hospital procedure

Processes requests from physicians, clinics and hospitals to schedule an admission, obtain demographic information and communication to the physician offices of the rooms assigned for the incoming patients, contacts any referring facilities with the notification of rooms assigned in order to expedite the transfer of patients to our facility;

Works with EVS prioritizing the need for rooms to be cleaned and works with EVS to efficiently place patients in beds

Informs the Nursing Administrator and Hospitalist of any anticipated and/or actual issues/problems

Provides training to other Patient Access Staff on bed control responsibilities.

Processes death paperwork in conjunction with MD's, NEOB and Funeral Homes. Releases bodies from the morgue. And sends paperwork to the state.

Acts as an Epic resource across departments/units-providing assistance and training as needed to both clinical and non-clinical staff.

Performs Area Census as needed.

Completing bed control worksheets and hand-off sheets accurately.

COLLABORATION/COMMUNICATION

Works collaboratively and closely with the Nursing Administrators and Hospitalist

Communicates anticipated staffing needs to nursing based on hospital census.

Works closely with the Emergency Room, Nursing, Case Management and Environmental Services regarding utilization management and review of beds

Follows up in the Emergency Room on admitted patients to ensure they are moved swiftly onto the floors.

Communicates with nursing staff during increasing or decreasing periods of patient activity

Frequent communication with staff to audit bed occupancy

Pages information to multiple staff as needed - direct admits, ED Boarders, ER to OR patients

Responsible for registration of direct admissions

Qualifications

• High School diploma required Must have recent experience in a healthcare setting, familiarity with medical terminology and computer skills.
• Discretion and effective decision making is required within the scope of the position's responsibilities
• Provides excellent internal and external customer service
• Employs a high degree of skill in all oral and written communications and personal interactions.
• Maintains a calm, rational, professional demeanor when dealing with others, even in situations involving conflict or crisis
• Maintain positive, collaborative interactions with physicians, charge nurses, staff members, etc. to determine the needs of the facility
• Tactfully handles difficult situations
• Handled calls professionally and consistently with courtesy
• Accepts telephone calls and routes calls appropriately
• Performs well under pressure
• Consistently is attentive to detail, record-keeping and required paperwork inherent to the position
• Participates in performance improvement activities, including data collection and evaluation criteria on projects such as OBA and Healthcare Proxies.
• Consistently communicates with Nursing Administrator to ensure appropriate unit/bed placement and isolation requirements
• Complete patient placement in Epic ensuring accurately identifying isolation precautions.
• Demonstrates ability to use multiple systems with bed placement including Epic Bed Planning, Chart Review, EVS, OnServiceMD, Mass MD Board.

Additional Job Details (if applicable)

Additional_Job_Description

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.