Behavioral Health Administrative Coordinator 

Job Type: Part-Time

Location: Wilson, NC — Hybrid (2–3 days in-office)

Who We Are

At New Phoenix, LLC, we don't just offer services—we spark transformation. We believe every individual deserves compassionate, person-centered support on their journey toward stability, recovery, and independence. Our mission-driven team is dedicated to delivering high-quality behavioral health care that truly empowers individuals and strengthens our local communities. If you're an organized, administrative professional with a background in social work and a heart for service, your skills belong here.

About the Role

As our Behavioral Health Administrative Coordinator, you will serve as the operational and clinical backbone of our programs. This role bridges administrative efficiency and behavioral health expertise, ensuring our documentation, client tracking, and regulatory standards run seamlessly. Drawing on your background in social work and specialized familiarity with Person-Centered Care (PCC) and Comprehensive Clinical Assessments (CCAs), you will support our clinical leadership, manage client records, and streamline daily workflows to meet strict North Carolina Medicaid and agency guidelines.

What You’ll Do

• Administrative & Clinical Workflow Support: Manage day-to-day administrative operations for our behavioral health and substance use programs, ensuring flawless coordination between clinical staff and administrative systems.

• CCA & Documentation Management: Track, review, and process Comprehensive Clinical Assessments (CCAs) and clinical documentation to ensure absolute accuracy, timeliness, and audit readiness within our Electronic Health Record (EHR) system.

• Person-Centered Support (PCC): Operationalize Person-Centered Counseling (PCC) principles in client tracking, scheduling, and intake processes, ensuring all administrative touchpoints reflect our core values.

• Regulatory & Compliance Tracking: Monitor client charts, authorization timelines, and staff compliance documents against NC Medicaid regulations and 10A NCAC standards.

• Client Intake & Care Coordination: Handle incoming referrals, manage initial client intake scheduling, and coordinate communication between clinical teams, managed care organizations, and community partners.

• Data & Record Integrity: Maintain secure, confidential, and meticulously organized physical and electronic medical records, assisting with quality assurance audits and reporting.

What We’re Looking For

• Education: Bachelor’s or Master’s degree in Social Work (BSW or MSW) from an accredited program.

• Behavioral Health Background: Hands-on professional or academic experience working within a mental health, substance use, or human services environment.

• Regulatory & Clinical Literacy: Demonstrated understanding of Comprehensive Clinical Assessments (CCAs), Person-Centered Care (PCC) frameworks, and behavioral health documentation requirements.

• Administrative Excellence: Exceptional organizational skills, high attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Technical Proficiency: Strong computer skills, including working knowledge of Electronic Health Record (EHR) systems and Microsoft Office Suite (Word, Excel, Outlook).

• Core Requirements: Valid North Carolina driver’s license with a clean driving record, reliable transportation, and the ability to clear a thorough background check and drug screening.

Reasons to Join New Phoenix, LLC

• Meaningful Impact: Use your social work background to support the administrative systems that allow clinicians to change lives every day.

• Supportive Hybrid Schedule: Enjoy a flexible work environment based in Wilson, NC, combining 2 to 3 days in-office with remote administrative flexibility.

• Professional Growth: Collaborate directly with clinical leadership in a growing, values-driven organization committed to your success.

New Phoenix, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.