Behavioral Health Analyst, Care Planner

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Behavioral Health Care Planner Analyst (Remote - U.S.)

Work from anywhere in the U.S.! Join a collaborative behavioral health team dedicated to improving member outcomes and connecting individuals with the care and resources they need.

Schedule: Monday-Friday, 8:00 AM-5:00 PM - your time zone.

No nights, weekends, or holidays - Based on business needs.

What You'll Do

• Support behavioral health care management operations and member engagement initiatives.
• Review and assign new case management referrals.
• Verify member eligibility and insurance coverage.
• Conduct member outreach and educate members on available programs and resources.
• Assist with provider searches, including validating network participation and appointment availability.
• Coordinate internal and external resources to help resolve claims, benefits, and service-related issues.
• Maintain accurate documentation while ensuring compliance with regulatory and quality standards.
• Partner with clinical teams on special projects, audits, and process improvement efforts.

What We're Looking For

Required:

• 2+ years of behavioral health experience
• Customer service experience
• Strong computer skills with the ability to navigate multiple systems

Preferred:

• Managed care experience
• Psychology or social services background
• Bilingual skills

Education:

• Associate degree or equivalent combination of education and experience

Why Join Us?

• Fully remote position
• Consistent weekday schedule
• Meaningful work that helps members access behavioral health services and support
• Collaborative and mission-driven team environment

Apply today and make a difference in behavioral health care while enjoying the flexibility of a fully remote role.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $36.78

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/12/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.