Behavioral Health Patient Service Representative

Behavioral Health Patient Service Representative (BH PSR)

Department/Location: Behavioral Health

Reports To: PSR Coordinator

Classification: Non-Exempt | Full Time

Schedule: Monday - Friday, 8:30a to 5:30p

Open Door Health Services is seeking a full-time BH PSR at 2600 W. White River Blvd. in Muncie, Indiana.

Overview

As an Open Door Patient Service Representative, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate support to individuals and families. PSRs perform a variety of patient focused duties including greeting patients/guests and overseeing the flow of patient traffic in the waiting room areas. In this position, you will answer incoming calls, direct calls, schedule patient appointments and confirm appointments. You will work closely with Behavioral Health staff and all departments to ensure flow and accuracy of information meets patient's needs.

As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.

Location

This position is located at 2600 W. White River Blvd. in Muncie, Indiana.

Roles & Responsibilities

In this role, you will:

• Serve as the first point of contact for patients by greeting, checking in, answering calls, and scheduling appointments.
• Manage patient records and administrative tasks in the EMR, including registration, insurance verification, chart updates, and provider scheduling.
• Coordinate communication between patients, therapists, and staff to support efficient and timely patient care.
• Track appointments, handle no-shows, send reminders/letters, and assist with referrals and follow-up communication.
• Perform front-office and operational duties such as collecting payments, maintaining logs, ensuring compliance, and supporting overall clinic operations.

Successful candidates will:

• Demonstrate a commitment to ethical, inclusive, and patient-centered care.
• Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
• Be able to react calmly in emergency situations.
• Be able to read, understand, and follow detailed written and oral communication.
• Be able to learn to use and update electronic health records and other online systems.

Qualifications

• High School diploma or GED equivalency preferred.
• Experience in a health care setting and/or in an office preferred.
• Previous experience as a receptionist and/or Check-out preferred.

About Open Door

For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.

Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.

Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.

Values: Esteem the Team • Maximize Potential • Do the Right Thing • Choose Compassion • Encourage Uniqueness

Open Door offers:

• An excellent benefit package covering your medical, dental, and vision needs
• Competitive pay
• Supportive team environment
• PTO and vacation time
• Opportunities for learning and career growth

Physical and Environmental Requirements

• Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
• Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
• Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
• Requires the ability to work under stressful situations.