Be the First Point of Care as a Behavioral Health Scheduler
Schedule: M-F, Between the hours of 7a-5p
As a Behavioral Health Scheduler, you’ll play a vital role in supporting our clients' access to timely, person-centered behavioral health services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately, client information is up to date, and communication flows seamlessly between team members.
This is a great opportunity for someone who thrives in a fast-paced environment, is highly organized, and enjoys making a difference through exceptional customer service and attention to detail. You’ll support a compassionate team of providers and be a key player in delivering accessible, integrated care.
Key Responsibilities
- Answer high volume of incoming calls and assist clients with scheduling, rescheduling, and general inquiries
- Schedule appointments for multiple behavioral health providers across various locations
- Verify and update client information, including contact details and insurance
- Explain the Open Access process to clients seeking to begin services
- Accurately document call details and update the care team accordingly
- Coordinate interpreters when needed for scheduled appointments
- Follow up with clients who missed appointments to assist with rescheduling
- Manage Psychiatry Provider schedule changes, cancellations, and backfilling appointments
- Collaborate with front desk and department staff to ensure scheduling accuracy
- Maintain confidentiality and uphold HIPAA compliance at all times
Education, Requirements, Skills, Knowledge and Expertise
• High School/GED preferred
Preferred Experience:
• Experience with behavioral health scheduling preferred
• Experience with multi-line phone systems preferred
You’ll Be A Great Fit for This Role if You:
- Excel at communicating clearly and kindly, especially over the phone
- Stay calm and organized in a high-call-volume setting
- Are detail-oriented and confident working across multiple systems and screens
- Value teamwork and collaboration with clinical and administrative staff
- Take pride in delivering an excellent experience for every client
- Bring a positive, professional attitude and a commitment to helping others