The Cambria Hotel in Detroit is expanding and looking for a dynamic and energetic Bell Person to join our team!

About Detroit Cambria:

1. Bellman Duties:

• Welcome guests upon arrival and assist with luggage, providing a warm and professional first impression.
• Escort guests to their rooms, explaining hotel amenities and services along the way.
• Offer assistance with guest inquiries, including providing information about local attractions, restaurants, and transportation options.
• Maintain the lobby area and entrance in a clean and organized manner.

2. Customer Service:

• Provide exceptional customer service by anticipating and fulfilling guests' needs with a positive and friendly attitude.
• Respond promptly to guest requests and ensure a high level of guest satisfaction.

3. Communication:

• Effectively communicate with hotel staff to coordinate shuttle services and ensure a seamless guest experience.
• Report any vehicle maintenance issues promptly to the appropriate personnel.

4. Safety and Compliance:

• Follow all safety guidelines and protocols to ensure the well-being of guests and colleagues.
• Maintain a clean driving record and adhere to all local traffic laws and regulations.

5. Other duties as assigned

Required Skills/Abilities:

• Strong customer service skills and a friendly demeanor.
• Physical ability to lift and transport luggage.
• Excellent communication and interpersonal skills.
• Familiarity with the Detroit area and its attractions is a plus.

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, understand, and communicate in basic English preferred.

Physical Requirements:

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift to fifty pounds at times.