Schedule & Flexibility:
No weekend shifts — ever!
Work Monday through Friday only.
During peak season: Full-time (40 hours/week) with potential overtime.
During off-peak: Hours may vary between 32–40/week, based on client needs.
Must be flexible to work shifts between 8:00 AM – 8:00 PM, with occasional extended hours up to 9:00 PM or 11:00 PM for short periods.
Important Note:
This is a remote position; however, you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects.
What We’re Looking For:
High school diploma or GED required.
Customer service or call center experience is a plus, but not required — we’ll train the right person!
Strong communication and problem-solving skills.
Ability to adapt your service approach to meet a variety of personalities and communication styles.
Tech-savvy with basic computer proficiency.
Bilingual Candidates Encouraged to Apply:
We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency!
Apply Today! Click to apply now and a member of the A-Line team will be in touch shortly to get you started.
What You’ll Do:
Guide members through benefits enrollment and assist with updates to health and/or pension plans.
Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
Start on a single client account, and over time, be cross-trained to support multiple clients.
Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
Interpret plan documents and explain them in simple, easy-to-understand language.
Handle confidential information responsibly in line with HIPAA and data privacy standards.
Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Please apply now!
Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries.
Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day.
A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent.
For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism.
To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals