Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Surprise Field Office
11526 West Bell Road, Surprise, Arizona 85378

Salary: $32.0263 Hourly

Grade: 22

Closing Date: October 19, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov: or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as Benefits and Eligibility Manager in our Surprise Field Office. This position is responsible for managing and overseeing the day-to-day operations of a field office that determines eligibility for Nutrition Assistance (NA), Cash Assistance (CA), Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) based on the established Federal and State rules, regulations, policies and procedures. This is an in-person, on-site position.

Essential duties and responsibilities include but are not limited to:

• Reviews productivity levels and productions schedules to meet changing priorities of the local office in order to assist customers. Reviews and monitor quality of work performed, accuracy rate, timeliness, and quality
  
• Training, coaching, counseling, mentoring, approves leave and training request, accommodates alternate work schedules (after receiving approval from the region office), evaluates work performance and performs other management functions to ensure the office meets Federal and State requirements in the issuance of benefits for the NA, CA, and MA programs.
  
• Completes performance evaluations, elevates employee misconduct concerns, occasionally acts as a witness to issuance of disciplinary actions.
  
• Confers with Benefits and Eligibility Manager Senior and other Benefits and Eligibility Managers to develop and implement local office procedures to ensure compliance with federal and state laws, recommends regional changes, and workflow changes for consideration.
  
• Reviews and responds to incoming correspondence from internal/external customers, writes detailed reports relating to local office activities, works with the Benefits and Eligibility Manager Senior to develop and implement program/office goals and objectives; Interprets program policies and procedures based on established Federal and State rules and regulations including the IGA.
  
• Attends and participates in work groups involving region and field office process improvements, attends management/departmental meetings and communications updates with staff. Meet with community groups/organizations for the purpose of establishing and maintaining effective working relationships.

Knowledge in:

• Leadership and team building methodologies.
  
• Considerable knowledge of communication, conflict resolution, mediation and collaboration techniques.
  

Skills in:

• Managing workflow based on rapid changing customer volume.
  
• Managing and balancing a variety of management and administrative functions.
  
• Implementing and monitoring performance measures established by the Division.
  
• Independent problem solving analyzing, and decision-making skills for complex issues related to the field office.
  

Ability to:

• Work independently while functioning as an integral part of the Region’s management structure.
  
• Operational needs, establish priorities, analyze complex issues and implement established operational procedures.
  
• Manage supervisors/employees with diverse skills, educational, and cultural backgrounds.
  
• Model integrity, confidentiality, dependability, and quality customer service, as well as the ability to mentor and instill these values in others.
  
• Plan, analyze and coordinate activities, establish priorities for local office staff, propose office procedures, coach, counsel, mentor, and lead in a fast-paced environment.
  
• Communicate vision and direction, lead by example, promote continuous learning, and develop staff skills.
  

The ideal candidate for this position will have:

• Two years of leadership, management/supervisor experience in a field office setting or social service agency.
  
• At least two years of Division of Benefits and Medical Eligibility, Family Assistance Administration eligibility determination experience.
  

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans
  
• 10 paid holidays per year
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant to Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Meracle Cothron at

mcothron@azdes.gov

mcothron@azdes.gov