Benefits Coordinator - Birmingham, AL

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you'll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation's leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients' HR departments to support both organizations and their employees.

Location: This position supports Childrens of Alabama and is based onsite in the office five days per week, Monday-Friday.

ESSENTIAL FUNCTIONS

1. Represents BCInsourcing as an ambassador to Childrens of Alabama by cultivating effective business relationships and maintaining rapport with all case partners and the client's employees

2. Serves as a liaison between the client's Human Resources department, employees, BCInsourcing, and benefit carriers

3. Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations

4. Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs

5. When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing

6. Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues

7. Responds to employee and carrier inquiries in a timely and accurate manner

8. Accurately tracks employee services and client support in appropriate systems

9. Performs all other duties as requested by BCInsourcing