Job Description
Location: Buffalo, NY (Must be local)
Work Setup: Remote after initial onboarding/training; Day 1 is onsite to pick up equipment and confirm setup. You may also be asked to come onsite for meetings/projects as needed.
Pay
$18.00/hr starting
Pay increase after ~30 days (increase is scheduled for the first Monday after 30 days, per the job notes)
Schedule
Monday–Friday (no weekends)
Must be flexible to work an 8-hour shift within a broader window (typically 8:00 AM – 11:00 PM)
Busy season: 40 hours/week + overtime as needed
Off-season: hours may fluctuate (about 32–40/week) based on client need
About the Role
As a Benefits Customer Service Representative, you’ll support members through benefit enrollment and updates to health and/or pension plans. You’ll spend most of your day assisting members by phone, with opportunities to support via chat/message center/email as you gain experience. This role is ideal for someone who enjoys helping people, communicating clearly, and working in a structured service environment.
Job Responsibilities
Provide compassionate, accurate, and timely support via phone/email/chat
Explain benefit and pension plan information in simple, easy-to-understand terms
Document clear and complete call/case notes
Follow schedules, break/lunch protocols, and service procedures
Protect confidential information and follow privacy/security requirements
Numbers & Facts
| Location | Buffalo, NY |
| Job Type | Contractor, Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $18 Per Hour |
| Year Founded | 2004 |
| Headquarters | Utica, MI, US |
| Website | http://www.alinestaffing.com/ |
Qualifications
High School Diploma or GED
Strong communication skills (verbal + written)
Comfortable working with computers and multiple systems/windows at once
Ability to work a structured schedule and meet quality/accuracy expectations
Typing ~30 WPM (preferred/expected in similar roles)
Skills
- CUSTOMER SERVICE
- inbound calls
About Company
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries.
Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day.
A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent.
For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism.
To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals
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