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Client Services Jobs in Buffalo, NY

Benefits Customer Service Representative (CSR)

A-Line Staffing Solutions

Buffalo, NY

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JOB DETAILS
SALARY
SKILLS
Arterial Lines, Call Centers, Corporate Compliance, Corporate Law, Customer Support/Service, Disability Insurance, English Language, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Information/Data Security (InfoSec), Privacy Regulations, Time Management
LOCATION
Buffalo, NY
POSTED
Today
Job Description

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Richardson!

If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!!

Brittney Blackman | bblackman@alinestaffing.com

Benefits Customer Service Rep Details:
  • Location: MUST live within 2 hours of Buffalo New York 14204
    • On-site 1st day before going remote | Late Summer start date, TBD
  • Payrate: $18/hr
  • Required Availability: Mon-Fri only, hours vary, 8-hour shift between 8a-7p | some OT required
    • 32 to 40 hours per week during training
    • OT hours may run as late as 11p
Benefits Customer Service Rep Highlights:
  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Benefits Customer Service Rep Responsibilities:
  • Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
  • Consistently meeting commitments via phone email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in English in a professional manner
Benefits Customer Service Rep Requirements:
  • Verifiable High School Diploma or GED is required
  • Attendance mandatory for first 90 days
  • Previous call center experience required
  • Strong computer skills required
  • Strong problem-solving skills required
  • Must have a private/quite workspace with internet connection
  • MUST live within live within 2 hours of Buffalo New York 14204
  • MUST be available for afterhours OT
Remote Work Requirements:
  • Must reside within the United States - within 2 hours of Buffalo New York 14204
  • Dedicated, distraction-free work environment
  • High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable)
  • Ability to use employer-provided computer and tech equipment

If interested Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman | bblackman@alinestaffing.com

Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport

Meet Your Recruiter

Brittney Blackman

About Buffalo, NY

Discover your next career opportunity in the vibrant city of Buffalo, New York! Unlock growth and success in the 'Queen City' as you explore our job listings. Buffalo boasts a diverse job market, with industries ranging from healthcare to technology, offering endless possibilities for career advancement. Immerse yourself in the rich culture and history of Buffalo, home to iconic landmarks like Niagara Falls, the Albright-Knox Art Gallery, Shea's Performing Arts Center, and the Buffalo Bills and Buffalo Sabres. Indulge in the famous Buffalo wings, while enjoying the charming neighborhoods and picturesque waterfront. Join us in seizing the exciting career prospects Buffalo has to offer!

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About the Company

A

A-Line Staffing Solutions

A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2004
WEBSITE
http://www.alinestaffing.com/

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