Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 240 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high-quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do.
Unifi is seeking a Benefits Operations Specialist to help deliver a best-in-class employee benefits experience for our workforce. This role will support the administration of health and welfare benefits, retirement plans, wellbeing programs, compliance activities, vendor relationships, and annual Open Enrollment initiatives while also providing support for leave of absence programs.
The ideal candidate has 2-3 years of direct, hands-on employee benefits experience, including eligibility, enrollments, life events, vendor issue resolution, audits, employee escalations, and HRIS or benefits administration system updates. This role is best suited for someone who has directly administered health and welfare benefits.
Key Responsibilities
- Administer health and welfare benefit programs, including medical, dental, vision, life, disability, voluntary benefits, and retirement plans, with hands-on ownership of day-to-day benefits transactions.
- Manage employee enrollments, life events, eligibility updates, and benefit changes.
- Support and execute annual Open Enrollment planning, system testing, communications, employee education, enrollment issue resolution, and post-enrollment audits.
- Partner with benefit carriers, brokers, and third-party administrators to resolve escalated employee concerns and improve service delivery.
- Conduct benefit eligibility audits, dependent verification reviews, and data reconciliations.
- Enter, audit, reconcile, and maintain benefits data across HRIS, benefits administration, carrier, and vendor systems to ensure accuracy and timely resolution of discrepancies.
- Independently manage routine benefits transactions, employee inquiries, vendor follow-ups, and data reconciliation with limited day-to-day oversight.
- Support benefits compliance activities, including data gathering, documentation, notices, audits, and follow-up related to ACA, COBRA, HIPAA, ERISA, FMLA, and ADA.
- Analyze benefits data and prepare reports, metrics, and recommendations to support decision-making.
- Support employee wellbeing initiatives, programs, and communications.
- Provide guidance and support for leave of absence programs, including FMLA, ADA accommodations, state and municipality leave requirements.
- Collaborate with HR, Payroll, and external vendors to ensure accurate administration and positive employee experience.
Qualifications
- 2-3 years of direct, hands-on employee benefits administration experience, including health and welfare eligibility, enrollments, life events, audits, and employee inquiries.
- , including ACA, COBRA, HIPAA, ERISA, FMLA, ADA, eligibility rules, documentation, and issue-resolution processes Experience supporting Open Enrollment and employee communications.
- Familiarity with ACA, COBRA, HIPAA, ERISA, FMLA, and ADA regulations.
- Strong customer service, analytical, and problem-solving skills.
- Experience entering, auditing, and reconciling benefits data in HRIS, benefits administration, carrier, or vendor systems.
- Proficiency in Microsoft Office applications.
- Ability to manage multiple priorities, resolve routine benefits issues independently, identify discrepancies, research root causes, and maintain a high level of accuracy and confidentiality.
Preferred Qualifications
- Experience supporting large hourly, front-line, or multi-state employee populations.
- Experience working with third-party benefit and leave vendors.
- Experience resolving carrier, vendor, eligibility, enrollment, and billing issues for employees and HR partners.
- CEBS, SHRM-CP, PHR, or related certification in progress or preferred.