Benefits Program Manager

RESPONSIBILITIES

• Lead the administration and management of employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits for active employees and retirees.

• Serve as the primary relationship manager for benefit vendors, insurance providers, consultants, and brokers.

• Evaluate vendor performance, monitor service delivery, and ensure compliance with established service level agreements.

• Lead and participate in Requests for Proposal (RFPs), vendor evaluations, implementation activities, and contract negotiations.

• Ensure compliance with all applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, FMLA, and other benefits-related legislation.

• Manage plan documentation, regulatory filings, audits, and compliance reporting requirements.

• Monitor legislative and industry developments, assess potential impacts, and recommend appropriate program changes.

• Resolve complex benefit inquiries and escalations with fairness, consistency, professionalism and timely follow-through.

• Assist with the development and delivery of employee communications and educational resources that promote understanding of and engagement with available benefit programs.

• Provide guidance, coaching, and mentorship to team members, as applicable.

• Identify opportunities for process improvements and operational efficiencies within benefits administration and service delivery.

• Champion and implement additional Total Rewards initiatives that support employee engagement, well-being, and retention.

COMPANY NAME: Zachry Industrial

JOB TITLE: Benefits Program Manager

DEPARTMENT: Total Employee Rewards Department

LOCATION: San Antonio, TX.

The Benefits Program Manager oversees Zachry's health and welfare benefit programs and partners closely with internal stakeholders, consultants, and vendors to ensure compliance with applicable regulations, legal requirements, and plan provisions. The role also leads the implementation of benefit program enhancements, manages vendor relationships and performance, and supports employee escalations through advocacy, issue resolution, and benefits education.