Financial Recovery Services is seeking qualified Bi-lingual Account Manager candidates with Spanish/English fluency.Bi-lingual Account Manager – Position at a GlanceThis position is responsible for contacting consumers with past due accounts, attempting to collect outstanding debts by negotiating repayment plans, maintaining detailed records of collection efforts, and ensuring compliance with relevant laws while professionally interacting with consumers to recover overdue payments.Job Type: Full-Time | Hourly | On-siteLocation: Twin Cities, MN | Dakota Dunes, SD | Superior, WIStart Date: Hiring ImmediatelyCompensation: Competitive hourly wage + premium pay for Spanish fluency + performance bonusesExperience Level: Entry-Level to Experienced | Paid Training ProvidedUse Your Bilingual Skills to Make an Impact — and Get Paid For It Are you fluent in both Spanish and English and looking for a rewarding career where your language skills make a real difference? Join Financial Recovery Services (FRS) as a Bi-lingual Account Manager and help consumers find solutions to their financial obligations — all while earning premium compensation for your bilingual abilities.In this role, you'll play a key part in bridging communication gaps , ensuring consumers understand their options, and supporting successful repayment plans. We're actively hiring in Twin Cities, MN , Dakota Dunes, SD , and Superior, WI .What to Expect in a Bi-lingual Account Manager RoleAs a key member of our Operations Department , you'll work closely with your Team Leader or Production Manager to manage a portfolio of accounts and help consumers resolve their outstanding debts — all while using your Spanish and English language skills to create a more inclusive, effective experience.As a Bi-lingual Account Manager, You'll:Manage a portfolio of accounts using our Collection Resource System (CRS)Contact Spanish- and English-speaking consumers via phone and email to discuss past-due accountsClearly explain repayment options and help consumers find manageable, realistic solutionsBuild rapport and trust while maintaining professionalism and empathyDocument all conversations accurately and in compliance with FDCPA and applicable state lawsUse skip tracing tools to locate and update missing consumer contact informationTrack your daily activity and progress using reporting toolsMaintain thorough and regular coverage across your assigned accountsWhether you're new to the workforce or transitioning careers, FRS provides comprehensive paid training to set you up for success. You'll learn how to:Understand and apply debt collection laws (FDCPA and state regulations)Use our account management software: CRS , CBR , and Fast DataHandle calls with confidence and clarity — in both English and SpanishApply sales and negotiation techniques to encourage positive payment outcomesNavigate cultural differences to provide excellent, respectful service across communitiesQualifications and Top Skills for Bi-lingual Account ManagerQualifications To succeed in this role, you should meet the following qualifications:Fluent in both Spanish and English (verbal and written)High school diploma or GED requiredPrior experience in collections, customer service, or a call center environment is helpful — but not requiredComfortable communicating over the phone and handling a high volume of callsBasic computer skills and ability to learn new software quicklyStrong listening, negotiation, and problem-solving skillsAbility to maintain professionalism, empathy, and compliance under pressureMust be able to pass the FDCPA exam and obtain a collector license (training provided)Willingness to work flexible hours, including occasional evenings or weekendsAre fluent in Spanish and English (verbal and written)Communicate clearly and confidently across cultural and language differencesEnjoy working with people and helping them resolve financial challengesAre goal-driven, organized, and coachableWant to work in a supportive team environment where your skills are valuedCompensation, Bonuses, and BenefitsPremium wage for bilingual fluency (English/Spanish)Monthly performance-based bonusesFull paid training — no prior collections experience requiredCareer growth in customer service , collections , and financial servicesHealth, dental, and vision insurancePaid time off, holidays, and a supportive workplace cultureReady to Take the Next Step? We're hiring motivated individuals who are ready to make an impact and grow with us. If you're driven, coachable, and ready to build a career — we'd love to hear from you.#J-18808-Ljbffr