Bi-Lingual Customer Service Representative

Job description:

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for a Bilingual Customer Service Representative for our client located in the Deerfield Beach, FL area.

This is a contract position which offers the opportunity to transition into a permanent role for a strong performer.

As a Customer Service Representative, you'll play a key role in keeping our service operations in top gear. This position focuses on handling inquiries related to contract administration, dealer web portal access, and supply orders, all while building strong relationships and delivering high-quality support that keeps our business moving forward. The ideal candidate brings over two years of experience delivering extraordinary customer service, paired with a friendly demeanor, a strong customer-first mindset, and a collaborative spirit. The Senior Customer Service Representative knows how to navigate challenges with resourcefulness and innovation, maintaining clear and effective communication while following established processes. With exceptional written and verbal communication skills, sharp attention to detail, and the ability to multitask across systems, this individual ensures every request is handled with precision.

Key Responsibilities

• Respond to inquiries from field representatives, dealerships, customers, and lenders.
• Provide high-quality, individualized customer service via email, telephone, and chat.
• Apply knowledge of the organization, products, services, and policies to resolve customer issues.
• Address and resolve customer questions, complaints, and requests, including contract interpretation.
• Deliver technical support to auto dealers for portal access and troubleshooting.
• Generate and provide accurate reports using tools such as Cognos, Salesforce, and Excel.
• Interact effectively with various departments and associates, including senior management.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience in an Omni channel contact center.
• Ability to work 8:30am–5:00pm CST in a hybrid environment (2 days in office, 3 days from home).
• Strong motivation and a positive team player attitude.
• Excellent verbal, written, and active listening communication skills.
• Strong interpersonal skills with emotional intelligence and problem-solving capabilities.
• Critical thinking and ability to manage high-pressure customer interactions.
• Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.
• Experience with Microsoft Office and other relevant software tools.
• Ability to manage priorities in a fast-paced environment.
• Technologically savvy with the ability to quickly learn new systems.
• Basic understanding of JM&As products and systems is a plus.
• Bilingual proficiency in English and Spanish is required

Please direct inquiries to susancooke@taresourcesllc.com

Education:

• High school or equivalent (Required)

Language:

• Do you speak fluent English and Spanish? (Preferred)

Work Location: Hybrid

Compensation:  $19-$23 per hour