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Description
POSITION PURPOSE
? Facilitate patient flow through the Mid-Valley Health Clinic by scheduling appointments, registering patients, verifying all pertinent information, charging the correct fees and collecting payments.
ESSENTIAL JOB FUNCTIONS
? Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
? Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
? Ensure that appointment reminder calls to patients are made the day before.
? Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
? Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
? Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
? Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
? Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
? Complete morning and nightly checklists.
ANCILLARY JOB FUNCTIONS
? Maintain equipment and stocking of supplies.
? Ensure the cleaning of the reception work and waiting area.
? Other duties as assigned.
Requirements
EDUCATION AND EXPERIENCE
? High School Diploma or equivalent is required.
? Bilingual, fluent, in English & Spanish.
? Less than 1 year related experience is recommended.
? Preferred, but not required:
? Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.
KNOWLEDGE, SKILLS, ABILITIES
? Skills in data entry with high level of accuracy.
? Knowledge of billing and collection processes.
? Knowledge of clinic flow and processes.
? Skills in computer programs such as Microsoft Word, Excel, & Outlook.
? Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
? Ability to work in an organized fashion with a high attention to detail.
? Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.
? Ability to handle and defuse stressful or tense situations.
? Ability to manage time effectively and multitask.
? Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
? Ability to communicate fluently in Spanish (writing, reading, and speaking).
WORK ENVIRONMENT/PHYSICAL ABILITIES
? Must be able to sit, stand, talk and hear for extended periods of time.
? Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
? General office environment conditions, with moderate noise levels.
? May be exposed to potentially dangerous bodily fluids or hazardous chemicals.
Salary Description
$17-$21 per hour