Bilingual Administrative Support

Posting Information

Posting Information

Department ASOD Orthodontics - 434500 Career Area Administrative/Clerical Support Posting Open Date 10/15/2026 Application Deadline 10/29/2026 Position Type Temporary Staff (SHRA) Position Title Bilingual Administrative Support Position Number 20074016 Vacancy ID S028156 Full-time/Part-time Full-Time Temporary Hours per week 40 Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Position Location North Carolina, US Hiring Range $19.00 per hour Proposed Start Date Estimated Duration of Appointment 1 to 6 months

Position Information

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Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Orthodontics discipline focuses on the treatment of irregularities of the teeth, jaws, and bite relationship in children and adults.

Position Summary

This full-time, 12-week temporary position provides administrative support coverage for the Orthodontic Clinics, Graduate (Grad) and Dental Faculty Practice (DFP) and Spanish/English language assistance for patients and clinic personnel. The position reports directly to Admin Supervisor, who determines assignments based on absences, lunch coverage, busy periods, and other clinic needs. Assignments may change throughout the workday.

Responsibilities include Front desk coverage and patient scheduling, Spanish and English language assistance, Patient payments and account support, Telephone and patient correspondence, and General administrative support.

All duties below are essential. Percentages represent a proposed allocation of time and may vary with coverage and patient language needs. Spanish/English communication is used throughout routine administrative duties.

40% Front desk coverage and patient scheduling

Provide front desk coverage in DFP and Grad as assigned by the supervisor for absences, lunches, busy periods, and other needs. Greet patients; check patients in and out; verify and update administrative information; schedule, reschedule, and confirm appointments; prepare and distribute screening packages; and coordinate patient flow with clinic personnel.

20% Spanish and English language assistance

Assist Spanish-speaking patients with scheduling, payments, and general inquiries. Interpret conversations between patients and residents, faculty, and staff regarding treatment, instructions, and consent, as needed and within applicable clinic requirements. Translate written text, email messages, and limited patient-related documents as assigned. Communicate the provider's explanation accurately; refer clinical questions and decisions to the treating provider. Seek clarification or designated interpreter support when a request exceeds the employee's proficiency or authorized scope.

15% Patient payments and account support

Process and document patient payments accurately according to clinic procedures; provide receipts; respond to routine payment questions; and refer account discrepancies, payment arrangements, and other matters requiring approval to the appropriate personnel.

15% Telephone and patient correspondence

Answer and route calls; record and relay messages accurately; respond to general inquiries; and prepare or distribute patient and provider correspondence. Communicate in Spanish and English as needed and refer clinical or complex administrative questions to the appropriate personnel.

10% General administrative support

Receive and sort mail; organize and maintain administrative records; complete data entry and document handling; coordinate handoffs between clinic staff; and perform other related administrative duties assigned by the supervisor.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

• Experience in a dental, orthodontic, or other healthcare setting, particularly patient-facing administrative work
• Experience with scheduling, patient registration, payment processing, and dental or healthcare practice management software
• Spanish/English interpretation in a healthcare setting
• Familiarity with dental and orthodontic terminology in Spanish and English

Special Physical/Mental Requirements

Ability to work onsite in both clinic areas, move between assigned work locations, and use a computer and telephone. Duties to be performed with or without accommodation.

Campus Security Authority Responsibilities

Not Applicable.

Special Instructions Quick Link https://unc.peopleadmin.com/postings/327035 Temporary Employment Policies

Temporary Employment Policies

Posting Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

Required Documents

• Curriculum Vitae / Resume

Optional Documents

• List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • While Spanish fluency is not required for this position, many of our patients are Spanish speaking. Are you fluent in Spanish?

(Open Ended Question)