Bilingual ATM Helpdesk Representative

Bilingual ATM Helpdesk Representative

Spring, TX | Full-time | Office-based

Help keep customers connected to their money.

Dolphin Debit, a wholly owned subsidiary of Euronet Worldwide, provides full-service ATM management-from monitoring and maintenance to cash management and updates.

We're seeking a Bilingual ATM Helpdesk Representative fluent in English and Spanish to join our Spring, TX team. You'll monitor ATM performance, troubleshoot service issues remotely and coordinate technicians when on-site support is needed. Your follow-through and communication will help restore service quickly and keep customers informed.

If you enjoy solving problems, helping customers and keeping things moving in a busy environment, we'd love to hear from you.

What You'll Do

• Monitor ATMs for outages and service issues using monitoring tools.
• Troubleshoot equipment problems remotely and determine when on-site service is needed.
• Create service tickets and dispatch service providers and technicians.
• Track issues through resolution and escalate delays or unresolved problems to the Service Manager.
• Support customers by phone and email in English and Spanish.
• Coordinate with service vendors and keep customers updated throughout the resolution process.
• Maintain accurate, timely records of calls, troubleshooting steps and service activity.

Schedule

This is a full-time position with shifts that may vary within these operating hours:

• Monday-Friday: 6:00 a.m.-7:00 p.m. Central Time
• Weekends: 8:00 a.m.-6:00 p.m. Central Time