Bilingual Call Center Representative (Spanish Preferred)

FULL-TIME Full-time

LOCATION 12553 Westheimer Road Houston TX 77077

ABOUT US

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members'' total well-being through coaching, connection, and community. Join us and be part of a team that''s changing lives every day!

JOB SUMMARY

This is a sales job with a phone, a warm pipeline, and real earning potential. As a Call Center Sales Representative, you''ll connect with past members and members coming up for renewal, restart conversations about their goals, and close memberships, renewals, and special services. These aren''t cold calls to strangers -- these are people who already know us, and your job is to win them back. If you love the chase, get a rush from hitting your number, and want your results reflected in your paycheck, this is your seat.

PERFORMANCE-BASED COMPENSATION

In addition to base pay, this role is eligible for commission and other variable compensation based on individual performance. Commission is currently paid on:

• Membership agreements

• Special services

Commission and additional incentive opportunities may also be offered on fitness service agreements and on retention and recovery results.

Variable compensation is designed to reward member retention, membership recovery and renewal, and revenue growth.

Note: We regularly review our variable compensation programs to support business growth and recognize employee contributions. Commission rates, eligible products, incentive opportunities, and program details may change periodically based on business needs and company objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Own your call list: work warm outbound leads of past members and members approaching renewal

• Ask the questions that uncover what stalled a member''s fitness routine and what will get them moving again

• Pitch memberships, renewals, and special services with confidence and genuine belief in the product

• Handle objections, ask for the sale, and close

• Take inbound calls with the same energy, turning service conversations into save and sale opportunities

• Keep your pipeline clean and current in Salesforce so no opportunity slips

• Hit and beat daily, weekly, and monthly sales and retention goals

• Share what''s working with your team and push each other up the leaderboard

QUALIFICATIONS

Required Knowledge, Skills & Abilities

• Strong communication skills and the confidence to drive a conversation toward a close

• A closer''s mindset: persuasive, resilient, and comfortable asking for the sale

• Thrive in a fast-paced, goal-driven environment where results are measured daily

• Organized and detail-oriented, with disciplined follow-up on every lead

• High school diploma or equivalent

Preferred Knowledge, Skills & Abilities

• Prior experience in the fitness or retail industry preferred.

• Knowledge of Membership System software preferred.

• Previous experience in telemarketing, inside sales, or outbound calling is preferred.

• Bilingual (English/Spanish) strongly preferred.

Physical Demands/ Environmental Conditions

• Able to work 8-hour shifts

Travel Requirement

• None - Work from central location

BENEFITS AT 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Salary range will vary based on geography of the applicant. Pay Range for Los Angeles, Orange County and Seattle: $27,600.00-$34,500.00 (Exempt), $13.27-$16.59 (Non-Exempt) Pay Range for Bay Area (California) & New York City (incl. New Jersey): $28,800.00-$36,000.00 (Exempt), $13.85-$17.31 (Non-Exempt) Pay Range for San Diego & Carlsbad (California) and all other locations: $25,920.00-$32,400.00 (Exempt), $12.46-$15.58 (Non-Exempt)

FUNCTIONAL GROUP Sales