Bilingual Case Manager - Pre-Litigation

Job Overview:
The Pre-Litigation Case Manager will support attorneys during the early stages of a case, from initial client intake through pre-litigation. This role works closely with the legal team to keep cases organized, ensure timely communication, and help move matters forward efficiently.

Strong communication skills and professional phone etiquette are important, as the Case Manager will regularly speak with clients, answer questions, and provide updates on their case.

This role is a great opportunity for someone who enjoys helping others and staying organized. The Case Manager plays an important part in supporting the legal team and helping deliver a positive experience for clients.

Responsibilities:

• Communicate with clients daily by phone, email, and other channels
• Manage a high number of cases (200+) and help keep them moving forward
• Prepare case documents and gather supporting information
• Review and organize medical records and billing documents
• Draft basic letters and emails to clients and other parties
• Handle incoming faxes and mail and file them appropriately
• Track cases from start to finish to ensure steady progress

Requirements:

• High school diploma required
• Fluent in English and Spanish required
• 1+ year of customer service, administrative, or office experience.
• Polished telephone and email communication skills
• Basic proficiency with Microsoft Office

Preference:

• Experience working in a fast-paced office environment
• Ability to manage a high-volume workload while staying organized and detail-oriented

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.