OVERVIEWBilingual Client Services RepresentativeLocation: Remote
About Alera GroupFounded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
Why Join Alera Group?- Collaborate with purpose - Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
- Build your career - Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
- Make an impact - Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.
The OpportunityAt Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As a
Client Services Representative, you'll deliver exceptional, prompt, professional client support-assisting with voluntary benefits claims, billing, enrollments, and benefits questions via phone, email, and meetings.
RESPONSIBILITIES- Serve as a primary day-to-day contact for assigned clients, delivering timely, professional, and responsive service
- Assist clients and plan participants with benefit enrollments, qualifying life events, employment status changes, and terminations
- Support benefits administration activities, including eligibility management, billing coordination, and policy maintenance
- Respond to inquiries regarding benefit plans, coverage, claims procedures, billing matters, and other related service requests
- Coordinate with carriers, account managers, benefit coordinators, and internal teams to resolve client issues and ensure accurate service delivery
- Assist with voluntary benefits claims and support clients throughout the claims resolution process
- Investigate and resolve client concerns, service issues, and escalated requests efficiently and professionally
- Follow established service workflows while identifying opportunities to improve client experiences and operational effectiveness
QUALIFICATIONSRequired Qualifications- Bilingual in Spanish & English
- Experience in customer service, benefits administration, insurance operations, or a related field
- Strong verbal and written communication skills
- Excellent organizational skills with strong attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong problem-solving and client relationship management skills
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
- Ability to work collaboratively with clients, carriers, and internal stakeholders
Preferred Qualifications- Associate's or Bachelor's degree
- Experience supporting employee benefits, voluntary benefits, or insurance programs
- Experience working with benefit enrollment and administration systems
- Knowledge of claims processing, eligibility management, and billing reconciliation
- Experience managing multiple client relationships in a service environment
- Insurance license or ability to obtain licensure, if applicable
Compensation- Hourly Range: $24.04-$28.85 hourly
BenefitsEligible colleagues enjoy a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Generous paid time off
- Professional development and career growth opportunities
ADDITIONAL INFORMATIONWork ArrangementThis position is
Remote. Must be comfortable working 8:30am-5:00pm CT hours.
- Remote: This role is primarily remote.
- Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
- In-Office: This role requires regular on-site attendance at the designated office location.
Travel Requirements: Occasional travel may be required to support office