Client Services Representative
Bilingual (Spanish/English) required: must be fluent in speaking, reading, and writing both Spanish and English.
Location: Flower Mound, TX 75028
Company: JCR
Schedule: Full-Time | In-Person
Pay: $26.50 per hour
Make an Impact Every Day
Are you a strong communicator who can stay calm under pressure, solve problems quickly, and help people navigate difficult situations?
JCR is looking for a Client Services Representative to join our team in Flower Mound. This role is ideal for someone who takes ownership of their work, communicates with confidence and compassion, and understands how to balance excellent service with accountability.
Our Client Services team works directly with individuals managing court-ordered payment obligations. You will help clients understand their payment plans, resolve account concerns, stay on track, and understand the next steps available to them.
This is more than a traditional customer service role. Your ability to communicate clearly, solve problems, and handle difficult conversations can have a meaningful impact on the people we serve.
What You’ll Do
Communicate with clients regarding court-ordered payment plans and account obligations
Clearly explain payment requirements, account status, deadlines, and next steps
Help clients identify solutions when they are experiencing difficulty meeting their obligations
Manage a high volume of client accounts with accuracy and attention to detail
Document client interactions and account activity thoroughly
Respond to questions and concerns professionally, even during emotionally charged conversations
Identify account issues and take proactive steps toward resolution
Follow established procedures while exercising sound judgment
Work closely with leadership and other departments to ensure accurate, consistent client service
Help identify opportunities to improve processes, communication, and client experience
Maintain confidentiality and professionalism when handling sensitive information
Balance empathy for the client with responsibility for helping accounts remain compliant
What We’re Looking For
You may be a strong fit if you:
Bilingual (Spanish/English) required: must be fluent in speaking, reading, and writing both Spanish and English.
Have at least 3 years of customer service experience
Are confident speaking with people by phone and handling challenging conversations
Communicate clearly, professionally, and respectfully
Stay calm and solutions-focused when someone is frustrated or upset
Take ownership rather than waiting for someone else to solve a problem
Are highly organized and able to manage multiple priorities
Pay close attention to details and follow through on commitments
Work with urgency without sacrificing accuracy
Are comfortable being held accountable for performance and results
Enjoy identifying problems and improving the way work gets done
Are dependable, professional, and team-oriented
Bachelor’s degree required.
The Person Who Will Thrive Here
The right person is compassionate but confident.
You understand that great client service does not mean simply telling people what they want to hear. It means listening, explaining things clearly, finding appropriate solutions, and helping people move forward.
You are comfortable having hard conversations while still treating every person with dignity and respect.
You also enjoy working in an environment where expectations are high, people move quickly, and employees are trusted to take ownership of their work.
Why JCR?
At JCR, we believe great organizations are built by people who care about both people and results.
Our culture values:
Ownership
Excellence
Servant leadership
Accountability
Continuous improvement
Professional growth
Meaningful work
We want employees to understand why their work matters, have the opportunity to grow, and know their contribution makes a difference.
Compensation & Benefits
$26.50 per hour
Full-time employment
Year-end performance bonus potential
$1,000 sign-on bonus
23 paid days off during your first 1–2 years, including:
10 vacation days
13 paid holidays
Comprehensive medical insurance
Vision insurance
401(k) retirement plan
Company-supported philanthropic opportunities
Professional development and growth opportunities
Work Environment
This position is full-time and in-person at our Flower Mound, Texas office.
JCR maintains a professional, smoke-free workplace.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.